FNZ
financial technology
ProductionSupportManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Production Support Manager at FNZ. Skills: Production Support, Application Support, Platform Operations, incident management, problem management, change management, stakeholder management, operational metrics, resource planning, continuous improvement, people leadership. Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities. Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer ou”
What You'll Achieve.
keep our services stable, resilient, and continuously improving; Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and operational health; reduce repeat incidents and operational toil; make support more scalable
Industry & Context.
What They're Looking For.
Must Have
10+ years in Production Support, Application Support, or Platform Operations, Proven experience to oversee multiple teams or platforms with over 20 members in a production environment, understanding of incident, problem, and change management (ITIL-aligned), Demonstrated ability to manage regional stakeholders and service expectations, Experience leading through metrics, trends, and operational data, people-management capability across Leads and senior technical staff, Excellent communication and decision-making skills under pressure
Nice to Have
Experience supporting financial services or large-scale transactional platforms, Exposure to global operating models with follow-the-sun or regional coverage, Experience driving automation, tooling uplift, or operational transformation
What You'll Do.
Own Production Support delivery for your region from the India Hub—across platforms
ITIL-aligned approach to incident
and change management to protect stability and customer outcomes
Track and improve service performance through clear ownership of SLAs
and operational health
and cost—driving smarter planning
Proactively manage operational risk for the region
bringing visibility and momentum to mitigation and prevention
Establish and develop regional Production Support teams
covering operating models
and capability growth
Lead and develop group of analysts
creating a high-performance culture and succession pipeline
Ensure the right skill mix and shift coverage to meet regional demand—without compromising quality or wellbeing
Establish clear expectations and workflows to ensure consistent team delivery
Own operational readiness for new platforms
or regions transitioning into BAU support
Raise the quality bar for SOPs
and RCAs—so teams can respond faster and prevent recurrence
Partner with Engineering
and global teams to reduce repeat incidents and operational toil
Use data to prioritize improvements
including automation and tooling uplift that make support more scalable
Be the trusted India Hub contact for regional stakeholders—providing crisp updates on performance
Drive service reviews and governance forums
ensuring expectations match delivery and supporting effective decisions
Influence priorities and challenge constructively on scope and risk—helping teams focus on what matters most
How You'll Work.
Team & Collaboration
partner closely with global stakeholders; Partner with Engineering, Architecture, and global teams; Be the trusted India Hub contact for regional stakeholders; Drive service reviews and governance forums
Communication Scope
Excellent communication and decision-making skills under pressure; communicate with confidence during incidents
Full Job Description
Job Title - Production Support Manager Location - India (Gurugram / Pune) Reports to Head of Production Support For advertising: About FNZ Who we are: FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 12,000 wealth management firms, enabling over 24 million people across all wealth segments to invest in the things they care the most about, on their own terms. We have over 30+ offices globally with 6000+ employees (and growing!). To learn more about us and our journey, check out our careers site. Role Description Role Overview As Production Support Manager, you’ll take end-to-end ownership of Production Support outcomes for a regional cluster (e.g., UK / EU / APAC / NAM) delivered from our Global India Hub. You’ll lead talented teams across multiple platforms, set the operational rhythm, and partner closely with global stakeholders to keep our services stable, resilient, and continuously improving. If you enjoy high ownership, fast-paced delivery, and being the calm, decisive leader when it matters most, this role gives you the scope and visibility to make a real impact. Key Responsibilities Regional Ownership & Service Delivery · Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities. · Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer outcomes. · Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and operational health. · Balance demand, capacity, and cost—driving smarter planning, prioritization, and productivity. · Proactively manage operational risk for the region, bringing visibility and momentum to mitigation and prevention. People Leadership & Team Growth · Establish and develop regional Production Support teams,
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