SS&C
financial services and healthcare technology
ProductionSupportLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Production Support Lead at SS&C. Skills: Production Support, RPA Architecture, Blue Prism Development, VMware Infrastructure Management, Kubernetes Orchestration, Root Cause Analysis (RCA), Performance Engineering. End-to-end health and availability of our RPA ecosystem.. Move the team toward a "Zero-Downtime" model by architecting a resilient infrastructure that spans on-prem VMware clusters.”
What You'll Achieve.
Zero-Downtime model; ensure consistent performance across the cluster; ensure zero contention during peak runs; implement permanent fixes; prevent VM crashes; identify potential SLA breaches before they impact the business; 100% scenario coverage; proper alerting; notification governance
Industry & Context.
Root Cause Analysis (RCA); troubleshoot SQL deadlocks; optimize T-SQL queries; monitor memory management; identify underlying architectural flaws
What They're Looking For.
Must Have
7 + Years Experience: A background in Production Support, Systems Administration, or RPA Architecture., 3+ years of hands-on Blue Prism Development (Object/Process Studio)., Must be able to write and debug .NET code stages independently., Experience with API integration (RESTful, SOAP), Deep expertise of V6/V7 infrastructure components (Server, Database, Runtime Resources)., Practical experience using Claude, GPT-4, or similar models (Whisper, Qwen) to assist in technical design, documentation, and debugging., Advanced SQL Server proficiency (troubleshooting execution plans/deadlocks), Solid understanding of VM networking, Load Balancers and Active Directory., Experience in high-pressure financial services environments where "Zero-Downtime" is the baseline expectation., Ability to translate complex technical failures into clear risk assessments for senior leadership.
Nice to Have
Kubernetes a plus.
What You'll Do.
End-to-end health and availability of our RPA ecosystem.
Move the team toward a "Zero-Downtime" model by architecting a resilient infrastructure that spans on-prem VMware clusters.
Maintain and optimize the on-premise VM cluster.
Resource allocation (CPU/RAM)
monitoring host health
and ensuring that Blue Prism Runtime Resources have the low-latency connectivity required for financial processing.
Oversee the transition of support services and modular RPA components into containerized environments.
and service meshes to ensure consistent performance across the cluster.
Architect and maintain a stable
scalable Blue Prism environment.
Optimize Application Server configurations and manage the connectivity between Interactive Clients and Runtime Resources.
Design multi-VM scaling strategies to handle high-volume financial processes.
Manage resource locks
and Work Queue logic to ensure zero contention during peak runs.
Lead the investigation of critical production terminations.
Identify underlying architectural flaws in the code or infrastructure to implement permanent fixes.
Perform a line-by-line code review using Blue Prism development expertise.
Refactor inefficient "Wait Stages"
optimize "Code Stages" (.NET/C#)
and correct flawed exception-handling logic.
Partner with the database team to troubleshoot SQL deadlocks
optimize T-SQL queries for Blue Prism work queues
and monitor memory management to prevent VM crashes.
Implement automated "Watchdog" frameworks and heartbeat monitoring to identify potential SLA breaches before they impact the business.
Serve as the final gatekeeper for production migrations
verifying that every process has 100% scenario coverage
and notification governance.
How You'll Work.
Team & Collaboration
Partner with the database team to troubleshoot SQL deadlocks, optimize T-SQL queries for Blue Prism work queues, and monitor memory management to prevent VM crashes.
Communication Scope
Ability to translate complex technical failures into clear risk assessments for senior leadership.
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Job Title: Production Support Lead** **Locations** : Hybrid / Kansas City MO ** _Get To Know Us:_** SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few. SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model & a Business Casual Dress Code, including jeans * **Your Future:** 401k Matching Program, Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave * **Wide Ranging Perspectives:** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees * **Training:** Hands-On, Team-Customized, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! _**Wha
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