Encora
ProductionSupportAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Production Support Analyst at Encora. Skills: production support, incident management, troubleshooting. Deliver high-quality production support. Oversee application availability”
What You'll Achieve.
Deliver high-quality production support; resolve incidents, problems, and user issues effectively; resolve incidents, problems, and user issues within SLA
Industry & Context.
Analyse, troubleshoot, and resolve incidents, problems, and user issues effectively; troubleshooting skills for Java application performance issues
on-call support according to the team roster, Pre-DR and RDR activities
What They're Looking For.
Must Have
Bachelor’s degree in computer science or a related discipline, At least 7 years of L2/L3 production support experience in Banking IT within a high-availability, mission-critical environment, Hands-on experience performing Pre-DR and RDR activities is required, currently be working in an L2 or L3 support role, Distributed technologies, including Unix/Linux, MQ, WebLogic, Java, Oracle, and Connect: Direct, Experience with monitoring tools such as Splunk, Geneos, and BMC Helix, TrueSight, Experience using batch schedulers such as Control-M, AutoSys, or Cron, Experience with host-to-host file transfer protocols such as SFTP, automation skills, particularly in Unix shell scripting or Python, Hands-on experience writing and debugging scripts, code, and database queries, Knowledge of interfaces and messaging platforms, troubleshooting skills for Java application performance issues, understanding of web and mobile banking application architecture, Solid understanding of ITIL methodology
Nice to Have
Experience supporting Cash & Trade Management platforms in Wholesale Banking is an advantage, Previous experience in development or system administration (Linux, Unix, Oracle) is preferred
What You'll Do.
Deliver high-quality production support
Oversee application availability
Manage incidents and problems
Analyze and troubleshoot incidents
Coordinate incident communications
Lead technical remediation
Drive continuous improvement
Ensure critical processes are followed
Translate technical issues for business users
Promote knowledge management
Collaborate with teams to resolve issues
Support event management activities
Provide on-call support
How You'll Work.
Team & Collaboration
cross-functional applications serving UOB Wholesale Banking stakeholders; keeping the team, manager, and department updated; Collaborate with Level 1, Level 3, and development teams
Communication Scope
Translate complex technical issues into clear language for business users; Coordinate incident communications
Full Job Description
PRODUCTION SUPPORT ANALYST Important Information Location: Singapore Responsibilities: Deliver high-quality production support for cross-functional applications serving UOB Wholesale Banking stakeholders. Oversee application availability, incident management, problem management, and capacity for systems within scope. Analyse, troubleshoot, and resolve incidents, problems, and user issues effectively. Coordinate incident communications, including SLA breaches, major incidents, and upstream or downstream issues, while keeping the team, manager, and department updated. Lead technical remediation in line with agreed non-functional requirements. Drive continuous improvement of services, processes, and tasks through automation. Ensure critical processes and procedures are followed and help define operational standards. Translate complex technical issues into clear language for business users. Promote strong knowledge management practices across the team and organization. Collaborate with Level 1, Level 3, and development teams to resolve incidents, problems, and user issues within SLA and in line with the bank’s severity framework. Support event management activities, including patching and annual RDR exercises. Provide on-call support according to the team roster Requirements: Bachelor’s degree in computer science or a related discipline. At least 7 years of L2/L3 production support experience in Banking IT within a high-availability, mission-critical environment. Experience supporting Cash & Trade Management platforms in Wholesale Banking is an advantage. Hands-on experience performing Pre-DR and RDR activities is required. Previous experience in development or system administration (Linux, Unix, Oracle) is preferred, but candidates must currently be working in an L2 or L3 support role. Distributed technologies, including Unix/Linux, MQ, WebLogic, Java, Oracle, and Connect: Direct. Experience with monitoring tools such as Splunk, Geneos, and BMC Helix, TrueSight. Experi
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