Cook Systems
ProductionSupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Production Support Analyst at Cook Systems. Manage and oversee processing of programs and equipment. Establish production runs”
Industry & Context.
problem identification; escalation; resolution
What They're Looking For.
Must Have
3 years of IT work experience, production and operations support experience, production support on multiple platforms, problem identification, escalation, and resolution skills, Ability to work on multiple projects, potentially lead projects of moderate complexity, Effective communication skills
What You'll Do.
Manage and oversee processing of programs and equipment
Establish production runs
Ensure job control language and documentation are available
Assist in the setup of jobs
Perform problem identification
Communicate the status of operations
Provide production support across multiple platforms
Work on various projects as a team member
Lead projects of moderate complexity
Provide guidance to junior technical staff
How You'll Work.
Communication Scope
reporting operational status; reporting disruptions
Full Job Description
Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: Manage and control the processing of programs and peripheral equipment on mainframe and distributed computer systems to ensure optimal service and system availability. Responsible for establishing production runs and ensuring job control language, run documentation, and data files are in place. Assist in job setup, problem identification, escalation, and resolution, while communicating the status of operations to address service disruptions promptly. Responsibilities: Manage and oversee the processing of programs and equipment on mainframe and distributed computer systems. Establish production runs, ensuring all necessary job control language and documentation are available. Assist in the setup of jobs and perform problem identification, escalation, and resolution. Communicate the status of operations to facilitate quick responses to service disruptions. Provide production support across multiple platforms and work on various projects as a team member. Lead projects of moderate complexity and provide guidance to junior technical staff. Required Skills: Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience. Minimum of 3 years of IT work experience in production and operations s
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