ProductionServicesAnalyst

**_Job Description_** **What will you do?** * Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests * Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives * Leverage automation to drive efficiency and to improve the soundness of our operating environment * Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices * Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives * Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users. * Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model **What do you need to succeed?** **Must-have** * Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS) * Experience with PostgresSQL or other equivalent relationship database. Ability to write on the fly database statements * Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python) * Experience and knowledge of containerized deployments and management of pods and configurations * Bachelors of Science degree or equivalent **Nice-to-have** * Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability