Company
Financial Services
ProductionOperationsAnalyst–Level1
Neural analysis suggests this role is
optimal for experienced candidates.
“Production Operations Analyst – Level 1. Skills: Production operations, Mainframe operations, Open systems operations, Job scheduling. Monitor production schedules. Support production schedules”
What You'll Achieve.
Maintain service level agreements; Increase operational efficiency; Improve customer service; Ensure audit compliance
Industry & Context.
Troubleshooting; Problem triage; Root cause analysis
3rd Shift, Rotating Weekends, Holidays, 24x7 environment
What They're Looking For.
Must Have
Associate's or Bachelor's degree, 1–3 years equivalent work experience, Working knowledge of automated mainframe/open systems scheduling platform, Familiarity with Tape Storage Management (TSM) or similar backup software, Experience with multiple hardware/software platforms, Dependable and flexible
What You'll Do.
Monitor production schedules
Support production schedules
Troubleshoot production schedules
Troubleshoot workflow
Identify late dependency events
Take corrective action
Follow standard operating procedures
Contribute to standard operating procedures
Recommend improvements
Resolve processing issues
Complete turnover logs
Assist with troubleshooting
Analyze recurring problems
Present improvement recommendations
Assist in maintaining technical documentation
Assist in maintaining SOPs
Provide daily support
Collaborate with senior staff
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management
Full Job Description
About the Role Seeking a Production Operations Analyst to support 24x7 mainframe and open systems operations for a large financial services client. In this role, you'll monitor and support production job scheduling, triage failures, and work to maintain service level agreements across a complex, enterprise-scale technology environment. This is a critical infrastructure role for someone who thrives in a structured, high-accountability operations setting. Remote | Contract | USC/GC/H4/F1 - Excepted - No Sponsorshi[ 3rd Shift: Mon–Fri, Midnight–8AM + Rotating Weekends & Holidays What You'll Do * Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events * Triage problems and take corrective action to ensure availability and minimize downtime * Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service * Develop a thorough understanding of production schedules, job flows, and service level deadlines * Resolve moderately complex processing issues and delays * Complete checklists and turnover logs for audit compliance * Assist with troubleshooting Remote File and Data Transmission delivery issues * Analyze recurring problems and present improvement recommendations to senior technicians or management * Assist in maintaining technical documentation and SOPs * Provide daily support to end users and programming groups * Collaborate with senior staff on work assignments as needed ## Requirements What You'll Need * Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience * Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred * Familiarity with Tape Storage Management (TSM) or similar backup software * Experience with multiple hardware/software platfo
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