Protective
IT Generalist/MultiDisc
ProductionControlAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Production Control Analyst at Protective. Skills: Change management, Release management, Production support, Disaster recovery. Coordinate, track and move changes. Standardize version control practices”
Industry & Context.
Resolving complex issues; Diagnosing system/application; Troubleshooting
On-call availability, Once every six weeks
What They're Looking For.
Must Have
Associate, Bachelor’s Degree or equivalent work experience, Greater than 2 years of professional IT experience, Minimum of 2 years’ experience with change control processes, Minimum of 2 years working with scheduling and change/release management software
Nice to Have
understanding of Distributed Systems environments
What You'll Do.
track and move changes
Standardize version control practices
Manage IT service management lifecycle
Define and communicate change process
Execute deployment process
Manage workload from service ticket requests
Act as liaison between teams
Provide leadership for change management meetings
Standardize deployment processes
Provide consultation on change management
Recommend code promotion plans
Recommend new application integration plans
upgrade system environments
Ensure integration of application development
Make decisions on complex issues
Participate in outage situations
Collaborate to restore production environment
Resolve problems in production
Diagnose system/application
Take corrective action
Assess and monitor operating environment
Make recommendations for changes
Develop/maintain Application Recovery Plans
Participate in DR exercises
Coordinate recovery plans
Validate application readiness
Validate infrastructure readiness
Validate data readiness
Coordinate activities to restart application processing
How You'll Work.
Team & Collaboration
Working with other IT teams; Working with Application Development teams; Liaison between developers; Liaison between infrastructure; Liaison between project management; Partner with Application Development; Partner with Infrastructure; Partner with BCP teams
Communication Scope
Oral and written communications; Procedural documentation; Meeting materials
Full Job Description
## Description The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. An IT Analyst on the Production Control team is responsible for working within the team, other IT teams, and Application Development teams to coordinate, track and move “in good order” changes into the environment following change management/release management and quality control procedures. This position will lead efforts to standardize version control practices, policies, and tools in the various environments the team supports. ## Responsibilities Change, Release and Deployment Management Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services. Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process. Execute deployment process to move ‘in good order’ changes into the various environments following change management / release management and quality control procedures for Model and Production environments. Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects. Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications. Provide leadership for formal change management meetings and processes, including management of the forward schedule of change Lead efforts to standardize deployment processes, policies and on the various environments Prepares jobs for processing: Prepares complex jobs on in model and production environments. Works with development teams to prepare or revise job schedules as necessary. Strategy & Planning • Provides consultation to applicat
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