Protective

IT Generalist/MultiDisc

ProductionControlAnalyst

$70–103k Birmingham, Alabama, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Production Control Analyst at Protective. Skills: Change management, Release management, Production support, Disaster recovery. Coordinate, track and move changes. Standardize version control practices”

Industry & Context.

IT Generalist/MultiDisc
Problems you'll solve

Resolving complex issues; Diagnosing system/application; Troubleshooting

Eligibility Requirements

On-call availability, Once every six weeks

What They're Looking For.

Must Have

Associate, Bachelor’s Degree or equivalent work experience, Greater than 2 years of professional IT experience, Minimum of 2 years’ experience with change control processes, Minimum of 2 years working with scheduling and change/release management software

Nice to Have

understanding of Distributed Systems environments

What You'll Do.

track and move changes

Standardize version control practices

Manage IT service management lifecycle

Define and communicate change process

Execute deployment process

Manage workload from service ticket requests

Act as liaison between teams

Provide leadership for change management meetings

Standardize deployment processes

Provide consultation on change management

Recommend code promotion plans

Recommend new application integration plans

upgrade system environments

Ensure integration of application development

Make decisions on complex issues

Participate in outage situations

Collaborate to restore production environment

Resolve problems in production

Diagnose system/application

Take corrective action

Assess and monitor operating environment

Make recommendations for changes

Develop/maintain Application Recovery Plans

Participate in DR exercises

Coordinate recovery plans

Validate application readiness

Validate infrastructure readiness

Validate data readiness

Coordinate activities to restart application processing

How You'll Work.

Team & Collaboration

Working with other IT teams; Working with Application Development teams; Liaison between developers; Liaison between infrastructure; Liaison between project management; Partner with Application Development; Partner with Infrastructure; Partner with BCP teams

Communication Scope

Oral and written communications; Procedural documentation; Meeting materials

Full Job Description

## Description The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. An IT Analyst on the Production Control team is responsible for working within the team, other IT teams, and Application Development teams to coordinate, track and move “in good order” changes into the environment following change management/release management and quality control procedures.  This position will lead efforts to standardize version control practices, policies, and tools in the various environments the team supports.  ## Responsibilities Change, Release and Deployment Management Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services. Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process. Execute deployment process to move ‘in good order’ changes into the various environments following change management / release management and quality control procedures for Model and Production environments. Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects. Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications. Provide leadership for formal change management meetings and processes, including management of the forward schedule of change Lead efforts to standardize deployment processes, policies and on the various environments Prepares jobs for processing: Prepares complex jobs on in model and production environments. Works with development teams to prepare or revise job schedules as necessary. Strategy & Planning • Provides consultation to applicat

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