Mastercorp
Hospitality
ProductionAnalyst-Operations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Production Analyst- Operations at Mastercorp. Skills: Operational execution, Labor efficiency, Scheduling review, Auto Dispatch support. Support daily operational execution. Review site schedules daily”
What You'll Achieve.
Reduce scheduled overtime; Reduce unplanned overtime; Improve schedule accuracy; Proactive issue identification; Consistent Auto Dispatch use; Effective Auto Dispatch use; Follow through on action items; Resolve issues
Industry & Context.
Issue identification; Root cause analysis; Corrective actions
Work in Orlando office, Friday work from home, Physical lifting up to 25 lbs, 5% travel
What They're Looking For.
Must Have
18 months operational experience, 18 months analytical experience, 18 months workforce management experience, Experience supporting field operations, Experience working with operational leaders
Nice to Have
Additional education in Business, Additional education in Operations, Additional education in related field
What You'll Do.
Support daily operational execution
Review site schedules daily
Identify scheduled overtime
Identify potential future overtime risk
Partner with Regional Directors
Partner with site leaders
Reduce unnecessary overtime
Track overtime drivers
Track recurring issues
Support corrective actions
Support daily Auto Dispatch operations
Monitor Auto Dispatch usage
Identify Auto Dispatch gaps
Assist with Auto Dispatch issues
Participate in Auto Dispatch calls
Provide operational input
Support refresher trainings
Follow up with site leaders
Reinforce proper system usage
Reinforce expectations
Identify recurring system issues
Identify recurring process issues
Prepare clear summaries
Support labor-related analysis
Support labor trends analysis
Support financial impacts analysis
Monitor key operational metrics
Track performance over time
Measure sustained results
Support initiatives focused on reducing overtime
Support initiatives focused on reducing contract labor
Identify root causes of labor inefficiencies
Implement practical solutions
Follow up to ensure changes are maintained
Collaborate closely with Regional Directors
Collaborate closely with Site Leaders
Collaborate closely with Divisional Vice Presidents
Collaborate closely with FP&A
Collaborate closely with IT
Collaborate closely with HR
Articulate expectations
Articulate requested adjustments
Follow up on open items
Serve as a consistent point of coordination
Ensure issues are resolved effectively
Ensure issues are resolved timely
Follow through to completion
Escalate when necessary
Work independently to prioritize tasks
Remain focused on execution
How You'll Work.
Team & Collaboration
Cross-functional coordination; Stakeholder partnership; Work with FP&A; Work with IT; Work with HR
Communication Scope
Clear communication; Presenting operational information
Full Job Description
**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. The Production Analyst supports daily operational execution across the Timeshare business, with supplemental support for Laundry operations as needed. This role reviews schedules, overtime, and labor utilization across all Timeshare sites and partners closely with Regional Directors, Site Leaders, Divisional Vice Presidents, FP&A, IT, and HR to identify risks, correct scheduling issues, and improve labor efficiency while supporting consistent use of Auto Dispatch and related workforce tools. The Production Analyst does not own assigned sites, but instead provides broad, centralized support to ensure operational consistency, proactive issue identification, and disciplined execution across the organization. This role is expected to move beyond reporting by flagging issues early, clearly communicating what is required at the site level, and following through until corrective actions are completed. This role is based in the Orlando office Monday through Thursday, with Friday designated as a work from home day. **OUR VALUES** Every Associate must demonstrate our values of: * **INTEGRITY** – We never compromise on our word. We act with transparency – we are a trusted partner. * **PRIDE** – We are proud of our people, and they are proud to work for MasterCorp. * **QUALITY** – We do things the right way and strive to continuously improve. * **DEPENDABILITY** – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us. * **RESPECT** – We va
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