Mastercorp

Hospitality

ProductionAnalyst-Operations

$65–95k ~AI est. Orlando, Florida, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Production Analyst- Operations at Mastercorp. Skills: Operational execution, Labor efficiency, Scheduling review, Auto Dispatch support. Support daily operational execution. Review site schedules daily”

What You'll Achieve.

Reduce scheduled overtime; Reduce unplanned overtime; Improve schedule accuracy; Proactive issue identification; Consistent Auto Dispatch use; Effective Auto Dispatch use; Follow through on action items; Resolve issues

Industry & Context.

Hospitality
Problems you'll solve

Issue identification; Root cause analysis; Corrective actions

Eligibility Requirements

Work in Orlando office, Friday work from home, Physical lifting up to 25 lbs, 5% travel

What They're Looking For.

Must Have

18 months operational experience, 18 months analytical experience, 18 months workforce management experience, Experience supporting field operations, Experience working with operational leaders

Nice to Have

Additional education in Business, Additional education in Operations, Additional education in related field

What You'll Do.

Support daily operational execution

Review site schedules daily

Identify scheduled overtime

Identify potential future overtime risk

Partner with Regional Directors

Partner with site leaders

Reduce unnecessary overtime

Track overtime drivers

Track recurring issues

Support corrective actions

Support daily Auto Dispatch operations

Monitor Auto Dispatch usage

Identify Auto Dispatch gaps

Assist with Auto Dispatch issues

Participate in Auto Dispatch calls

Provide operational input

Support refresher trainings

Follow up with site leaders

Reinforce proper system usage

Reinforce expectations

Identify recurring system issues

Identify recurring process issues

Prepare clear summaries

Support labor-related analysis

Support labor trends analysis

Support financial impacts analysis

Monitor key operational metrics

Track performance over time

Measure sustained results

Support initiatives focused on reducing overtime

Support initiatives focused on reducing contract labor

Identify root causes of labor inefficiencies

Implement practical solutions

Follow up to ensure changes are maintained

Collaborate closely with Regional Directors

Collaborate closely with Site Leaders

Collaborate closely with Divisional Vice Presidents

Collaborate closely with FP&A

Collaborate closely with IT

Collaborate closely with HR

Articulate expectations

Articulate requested adjustments

Follow up on open items

Serve as a consistent point of coordination

Ensure issues are resolved effectively

Ensure issues are resolved timely

Follow through to completion

Escalate when necessary

Work independently to prioritize tasks

Remain focused on execution

How You'll Work.

Team & Collaboration

Cross-functional coordination; Stakeholder partnership; Work with FP&A; Work with IT; Work with HR

Communication Scope

Clear communication; Presenting operational information

Full Job Description

**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. The Production Analyst supports daily operational execution across the Timeshare business, with supplemental support for Laundry operations as needed. This role reviews schedules, overtime, and labor utilization across all Timeshare sites and partners closely with Regional Directors, Site Leaders, Divisional Vice Presidents, FP&A, IT, and HR to identify risks, correct scheduling issues, and improve labor efficiency while supporting consistent use of Auto Dispatch and related workforce tools. The Production Analyst does not own assigned sites, but instead provides broad, centralized support to ensure operational consistency, proactive issue identification, and disciplined execution across the organization. This role is expected to move beyond reporting by flagging issues early, clearly communicating what is required at the site level, and following through until corrective actions are completed. This role is based in the Orlando office Monday through Thursday, with Friday designated as a work from home day. **OUR VALUES** Every Associate must demonstrate our values of: * **INTEGRITY** – We never compromise on our word. We act with transparency – we are a trusted partner. * **PRIDE** – We are proud of our people, and they are proud to work for MasterCorp. * **QUALITY** – We do things the right way and strive to continuously improve. * **DEPENDABILITY** – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us. * **RESPECT** – We va

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