FIS
fintech
ProductTechnicalSupportAnalystI
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Technical Support Analyst I at FIS. Skills: Product Technical Support, application and technical support, client relationship management. Provide first/second level support (both functional and technical) to client’s production issues.. Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules.”
What You'll Achieve.
ensure their satisfaction; continually improve overall department effectiveness and operating efficiency
Industry & Context.
systematic problem-solving; dig into issues for root causes and conclusive resolutions
What They're Looking For.
Must Have
University degree with IT knowledge, English language skills, Basic IT knowledge (Linux / Unix, Scripting / Perl, SQL / Oracle, Java, Excel)
Nice to Have
Knowledge of the financial market is a plus
What You'll Do.
Provide first/second level support (both functional and technical) to client’s production issues.
Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules.
Report bugs and enhancement requests for FIS products
Provide general technical assistance to clients testing / implementation tasks
Coordinate and execute clients’ requests to connect into the FIS global proprietary order routing network
Meet on a regular basis with clients to ensure their satisfaction.
Provide consistent reporting and visibility to the management.
Maintain client handrails (open issues
Provide training to end users and / or client IT staff
Client relationship management.
build up close relationship with clients
especially traders and IT departments
Provide input to the management to continually improve overall department effectiveness and operating efficiency
How You'll Work.
Team & Collaboration
Capable to coordinate with people in different offices and at time zone
Full Job Description
_As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?_ We are currently looking for a **Product Technical Support Analyst I** to support our team in Madrid. **_About the team_** The Product Technical Support Analyst will be part of the On-Site Support Team for one our main clients in Spain. This Team is in charge of running and maintaining FIS software for the clients. The role will involve providing application and technical support and to deliver external and internal training on a regular basis. The Product Technical Support Analyst will have experience of supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes. **_What you will be doing_** * Provide first/second level support (both functional and technical) to client’s production issues. * Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products * Provide general technical assistance to clients testing / implementation tasks * Coordinate and execute clients’ requests to connect into the FIS global proprietary order routing network * Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary, * architecture…) * Provide training to end users and / or client IT staff * Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments * Provide input to the management to continually improve overall department effectiveness and operating efficiency ** _Wh
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