Johnson Controls
ProductTechSupportEngII
“Product Tech Support Eng II at Johnson Controls. Skills: Product technical support, HVAC&R products. Provide day-to-day technical support. Drive product reliability”
Industry & Context.
Analyze and solve complex product system problems; Troubleshooting the refrigeration cycle
Up to 25% local travel
What They're Looking For.
Must Have
Bachelor’s degree in Engineering or related Technical/Scientific field, 2+ years’ experience, 6+ years of technical experience with HVAC&R products (if no degree), Analyze and solve complex product system problems, Proficiency in Microsoft Suite Applications, Proficiency in troubleshooting the refrigeration cycle
Nice to Have
Applicants in Chicago, San Antonio, or Phoenix areas
What You'll Do.
Provide day-to-day technical support
Drive product reliability
Interact with quality management
Interact with engineering
Maintain effectiveness during changes
Adjust effectively to change
Explore the benefits of change
Collaborate with others to make change successful
Create novel solutions
Promote co-worker involvement
Leverage technology to address problems
Leverage technology to capitalize on opportunities
Place high priority on customer perspective
Implement service practices
Ensure others contribute to strategies
Drive operational discipline
Focus others on priorities
Ensure accountability against metrics
Document work standards
Communicate work standards
Make results available
Choose best course of action
Establish decision criteria
Generate alternatives
Evaluate alternatives
Make timely decisions
Take action consistent with facts
Optimize probable consequences
How You'll Work.
Team & Collaboration
Collaborate with others
Applying for this Product Tech Support Eng II role?
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