ProductSupportSpecialist(PSR)

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enabling and holistic-helping healthcare providers deliver meaningful change. As a Product Support Specialist (PSR) within the Snke Theater R &D organization, you will join an international, multidisciplinary team shaping the next generation of our edge platforms and digital OR technologies. In this role, you act as the key interface between R&D and the global support organizations of our partners, ensuring that Snke medical devices remain reliable, serviceable, and continuously improved throughout their lifecycle. * Act as the central point of contact between R&D, Support, and Quality Management for all support‑relevant topics. * Provide expert 3rd‑level technical support for Snke Theater systems, covering both hardware and software. * Gather, consolidate, and structure product support requirements from internal and external stakeholders (e.g., customer feedback, service teams). * Contribute to design input discussions to ensure robust, service‑friendly product architectures. * Support R&D with realistic test setups and field‑relevant scenarios. * Serve as technical investigator or responsible owner for complaints and CAPAs within your product scope. * Coordinate and prioritize investigation activities, including in‑depth inspections and special repair analyses. * Identify trends, recurring issues, and systemic risks, a