Snke
healthtech
ProductSupportSpecialist(PSR)
“Product Support Specialist (PSR) at Snke. Skills: Product Support, Technical Support, R&D Collaboration. Act as central point of contact. Provide expert 3rd-level technical support”
What You'll Achieve.
ensure medical devices remain reliable; ensure medical devices remain serviceable; ensure medical devices remain continuously improved; drive effective corrective and preventive actions; drive continuous product improvement; improving medical decisions; improving patient outcomes
Industry & Context.
problem-solving abilities
Comfortable working in hands-on environments, use of hand tools
What They're Looking For.
Must Have
3+ years of professional experience, Degree in Engineering or a related technical field, Fluent in written and spoken English
Nice to Have
Solid understanding of IT networks, cybersecurity, hands-on experience with IT systems, Experience in a medtech environment, Familiarity with IEC 60601-x or MDR (EU Regulation 2017/745)
What You'll Do.
Act as central point of contact
Provide expert 3rd-level technical support
Gather product support requirements
Contribute to design input discussions
Support R&D with test setups
Serve as technical investigator for complaints
Coordinate investigation activities
Identify trends and systemic risks
Lead knowledge transfer to Support
Collect and channel field feedback
Maintain product expertise
How You'll Work.
Team & Collaboration
interface between R&D and global support; collaborate across functions and cultures
Communication Scope
translate complex engineering topics; clear communication for non-engineering audiences; communicator
Process & Methodology
Coordinate and prioritize investigation activities, managing multiple parallel tasks
Applying for this Product Support Specialist (PSR) role?
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ANONYMOUS · UNFILTERED
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