Linear
GTM
ProductSupportSpecialist,Pacific/MountainTime
“Product Support Specialist, Pacific/Mountain Time at Linear. Skills: Customer support, Technical troubleshooting, Documentation. Support customers in end-to-end engagement. Onboarding customers”
Industry & Context.
Investigate and resolve inbound customer issues
Based in U.S. or Canada Pacific or Mountain Time only
What They're Looking For.
Must Have
Passion about technology, Passion about quality, Passion about Linear’s mission, Excellent communication skills, Excellent customer service skills, Experience working with a technical or engineering user base, Ability to adapt communication approach to non-technical users, Experience troubleshooting technical issues, Experience with APIs, Experience with integration setups, Ability to reproduce bugs with Linear and integrations, Based in U.S. or Canada Pacific or Mountain Time only
Nice to Have
Familiarity with SQL, Familiarity with Javascript, Familiarity with APIs, Familiarity with GitHub, Curiosity to learn more about SQL, Javascript, APIs, and GitHub
What You'll Do.
Support customers in end-to-end engagement
Integration discovery
Investigate inbound customer issues
Resolve inbound customer issues
Surface trends from customer feedback
Surface insights from customer feedback
Lead strategic projects
How You'll Work.
Team & Collaboration
Partner with engineering team; Surface trends and insights to the team
Communication Scope
Excellent communication skills; Adapt communication approach to non-technical users
Applying for this Product Support Specialist, Pacific/Mountain Time role?
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