Linear
GTM
ProductSupportSpecialist,Pacific/MountainTime
“Product Support Specialist, Pacific/Mountain Time at Linear. Skills: Customer support, Technical troubleshooting, Communication. Support customers in end-to-end engagement. Investigate and resolve inbound customer issues”
Industry & Context.
Troubleshooting technical issues
Based in U.S. or Canada Pacific or Mountain Time only
What They're Looking For.
Must Have
Passion about technology, Passion about quality, Passion about Linear’s mission, Excellent communication skills, Excellent customer service skills, Experience working with a technical or engineering user base, Ability to adapt communication approach to non-technical users, Experience troubleshooting technical issues, Experience with APIs, Experience with integration setups, Ability to reproduce bugs with Linear and integrations in various environments
Nice to Have
Familiarity with SQL, Familiarity with Javascript, Familiarity with APIs, Familiarity with GitHub, Curiosity to learn SQL, Curiosity to learn Javascript, Curiosity to learn APIs, Curiosity to learn GitHub
What You'll Do.
Support customers in end-to-end engagement
Investigate and resolve inbound customer issues
Partner with engineering team to document bugs
Partner with engineering team to reproduce bugs
Surface trends and insights from customer feedback
Lead select strategic projects to improve support experience
Lead select strategic projects to improve internal knowledge sharing
Lead select strategic projects to improve product operations
How You'll Work.
Team & Collaboration
Partner with our engineering team; Surface trends and insights from customer feedback to the team at large
Communication Scope
Excellent communication skills; Ability to adapt communication approach
Applying for this Product Support Specialist, Pacific/Mountain Time role?
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