Patsnap
Life Sciences
ProductSupportSpecialist(LifeSciences)
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Support Specialist (Life Sciences) at Patsnap. Skills: Product Support, Life Sciences, innovation intelligence, customer advocacy. Answer questions based on a Ticketing system (Zendesk) in a timely manner aligned with OKR requirements. Create and manage technical learning documentation for all product modules”
What You'll Achieve.
help users get real value from powerful technology; delivering standout customer experiences; maintaining our industry-leading CSAT by ensuring every customer feels heard, supported, and confident using our platform
Industry & Context.
solving complex problems; problem-solving; dedication to problem-solving
What They're Looking For.
Must Have
2+ years in a customer-facing role, Life Sciences (Biology, Chemistry, BSc) education background or industry knowledge is required
Nice to Have
Knowledge of API and SSO is not required but would be beneficial
What You'll Do.
Answer questions based on a Ticketing system (Zendesk) in a timely manner aligned with OKR requirements
Create and manage technical learning documentation for all product modules
Create and manage technical documentation for the Life Science platforms
Become a 'product champion' with absolute knowledge of the Patsnap tools
Continuously build and maintain high levels of specialization in the IP and patent intelligence market
How You'll Work.
Team & Collaboration
Proactively collect, analyse, and share customer feedback with colleagues in the sales team and with the product development team
Communication Scope
clear communication
Full Job Description
## Description Product Support Specialist (Life Sciences) ➡️ Love being the go-to expert when others need answers and genuinely enjoy solving complex problems for customers? ➡️ Energized by digging deep into products, data, and workflows to help users get real value from powerful technology? ➡️ Excited by working at the intersection of Life Sciences, AI, and innovation intelligence? ➡️ Motivated by delivering standout customer experiences and being a true advocate for users across Product, Sales, and Engineering? ➡️ Looking to grow your career at a high-growth, VC-backed SaaS unicorn where your product knowledge actually matters? ➡️ Thrive in fast-moving environments where no two tickets are the same and curiosity is rewarded? If this sounds like you, we’d love to hear from you! Role Summary: At Patsnap, our customers rely on us to make sense of complex innovation data - and our Product Support Specialists are at the heart of that experience. We’re looking for a Product Support Specialist (Life Sciences) to join our Product Support team, reporting to the Manager of Product Support. In this role, you’ll partner closely with customers to resolve technical questions, troubleshoot issues, and help them unlock the full value of Patsnap’s Life Sciences products and broader innovation intelligence platform. You’ll be a trusted product expert and customer advocate, combining deep product knowledge with empathy and clear communication. Whether you’re responding to tickets, creating documentation, or sharing customer insights with Product and Sales, your work will directly shape how customers experience Patsnap. This role is ideal for someone who enjoys problem-solving, explaining complex concepts in simple terms, and continuously building expertise in the Life Sciences and IP intelligence space. Customer satisfaction is a core priority for us and you’ll play a key role in maintaining our industry-leading CSAT by ensuring every customer feels heard, supported, and confide
Applying for this Product Support Specialist (Life Sciences) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Patsnap?
Real rants from real employees. Read before you apply.