Lighthouse
Hospitality
ProductSupportSpecialist-Implementation
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Support Specialist - Implementation at Lighthouse. Skills: Product Support, Customer Care, Technical Troubleshooting. Implement Lighthouse's integrated products. Provide exceptional end-user customer care”
What You'll Achieve.
Ensure our customers get the most value from our products; Transforming their operations through the power of Lighthouse; Ensure a seamless customer journey
Industry & Context.
Takes initiative to solve problems proactively; Investigate and resolve customer cases; Technical troubleshooting
What They're Looking For.
Must Have
Proven experience in a customer support role, Effective and empathetic communicator with exceptional written and verbal skills in English, Driven self-starter who takes initiative to solve problems proactively, Tech-savvy and proficient with modern support tools and software, including Google Apps, Customer-first mentality with a work ethic and keen attention to detail, Collaborative team player who thrives under pressure and works effectively across departments, AI curious: you actively explore how automation and generative AI can drive smarter execution and better results
Nice to Have
Background in the hotel industry or knowledge of revenue management principles, Organizational and prioritization skills, Proficiency in any additional language
What You'll Do.
Implement Lighthouse's integrated products
Provide exceptional end-user customer care
Investigate and resolve customer cases submitted via chat or email in a timely and efficient manner
Educate and empower users to maximize their use of Lighthouse products
Provide technical troubleshooting for client questions and requests
Develop and maintain supporting materials and product user manuals
Escalate complex technical issues and bugs to the Engineering team for resolution
Leverage AI and automation tools to streamline troubleshooting
accelerate response times
and provide more personalized
How You'll Work.
Team & Collaboration
Collaborate with internal teams to address questions and ensure a seamless customer journey; Works effectively across departments
Communication Scope
Exceptional written and verbal skills in English; Communicating technical concepts clearly to all stakeholders
Full Job Description
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Growth Operations | Customer Operations 📍 Dallas, TX 🕜 Hybrid 💰 Compensation: Salary Range: $46,000.00 - $54,000.0 What you will do #LI-Remote As a Product Support Sp
Applying for this Product Support Specialist - Implementation role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Lighthouse?
Real rants from real employees. Read before you apply.