Linear
GTM
ProductSupportSpecialist,Europe
“Product Support Specialist, Europe at Linear. Support customers in end-to-end engagement. Investigate and resolve inbound customer issues”
Industry & Context.
Based in a European time zone
What They're Looking For.
Must Have
Excellent communication and customer service skills, Experience working with a technical or engineering user base, Ability to adapt communication approach to non-technical users, Experience troubleshooting technical issues, Ability to reproduce bugs with Linear and our integrations in various environments
Nice to Have
Familiarity with SQL, Familiarity with Javascript, Familiarity with APIs, Familiarity with GitHub, Curiosity to learn more about SQL, Javascript, APIs, and GitHub
What You'll Do.
Support customers in end-to-end engagement
Investigate and resolve inbound customer issues
Partner with engineering team to document bugs
Surface trends and insights from customer feedback
Lead strategic projects to improve support experience
How You'll Work.
Team & Collaboration
Partner with our engineering team; Surface trends and insights from customer feedback to the team at large
Communication Scope
Excellent communication skills; Ability to adapt communication approach to non-technical users
Applying for this Product Support Specialist, Europe role?
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