Brisk Teaching
EdTech
ProductSupportSpecialistContractor
“Product Support Specialist Contractor at Brisk Teaching. Skills: Product Support, Technical Support, Bug Triage, User Feedback Analysis, Product Workstreams. Reproduce reported issues, gather logs and context, and file clean, actionable bug reports.. Own escalated tickets that our Support agents can't resolve, scheduling calls with customers as needed.”
What You'll Achieve.
You're the quality bar between user reports and the eng backlog.; help us through our Back-To-School season (June 2026 - October 2026)
Industry & Context.
technical aptitude; A product mindset: you think in terms of root causes, patterns, and systems, not just one-off ticket resolution.; Exceptional attention to detail: you see the signal in the noise
This role will help us through our Back-To-School season (June 2026 - October 2026), potential to convert to full-time employment pending business need and performance afterwards.
What They're Looking For.
Must Have
technical aptitude: comfortable with browser dev tools, reading logs, basic SQL or query tools, and reproducing issues across environments., A product mindset: you think in terms of root causes, patterns, and systems, not just one-off ticket resolution., Exceptional attention to detail: you see the signal in the noise, whether that's a recurring issue across tickets or a single bad row in a bulk import., 2–4 years in a customer-facing technical support, product support, or product operations role at a K-12 EdTech company., Ability to work independently, prioritize against shifting inputs, and handle customer and account data with discretion.
Nice to Have
Experience working directly with Product and Engineering teams., Experience writing or managing a public-facing help center (Zendesk Guide, Intercom Articles, HelpScout Docs, or similar)., Familiarity with state academic standards (Common Core, NGSS, state-specific frameworks) or experience working with standards data., Hands-on experience with Zendesk, task management tools like Linear, and Slack-based support workflows., Experience at a Series A-stage startup during a period of rapid customer growth., Curiosity about AI tools and emerging technologies, with a track record of leveraging them to work faster and smarter.
What You'll Do.
Reproduce reported issues
gather logs and context
actionable bug reports.
Own escalated tickets that our Support agents can't resolve
scheduling calls with customers as needed.
Feed insights back into the product roadmap by spotting recurring friction
and opportunities to ship something better.
Own detail-oriented product workstreams
including managing our library of educational standards.
Contribute to our public-facing help center
including writing new articles
refreshing outdated ones
and identifying gaps based on ticket trends and product launches.
How You'll Work.
Team & Collaboration
act as the bridge between our users and the people building Brisk; run triage on bugs before they reach engineering; turn patterns in user feedback into actionable signal for product and engineering; Experience working directly with Product and Engineering teams.
Communication Scope
scheduling calls with customers as needed
Process & Methodology
Own detail-oriented product workstreams
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