Brisk Teaching
EdTech
ProductSupportSpecialistContractor
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Support Specialist Contractor at Brisk Teaching. Skills: Product Support, Technical Support, Bug Triage, User Feedback Analysis, Product Workstreams. Reproduce reported issues, gather logs and context, and file clean, actionable bug reports.. Own escalated tickets that our Support agents can't resolve, scheduling calls with customers as needed.”
What You'll Achieve.
You're the quality bar between user reports and the eng backlog.; help us through our Back-To-School season (June 2026 - October 2026)
Industry & Context.
technical aptitude; A product mindset: you think in terms of root causes, patterns, and systems, not just one-off ticket resolution.; Exceptional attention to detail: you see the signal in the noise
This role will help us through our Back-To-School season (June 2026 - October 2026), potential to convert to full-time employment pending business need and performance afterwards.
What They're Looking For.
Must Have
technical aptitude: comfortable with browser dev tools, reading logs, basic SQL or query tools, and reproducing issues across environments., A product mindset: you think in terms of root causes, patterns, and systems, not just one-off ticket resolution., Exceptional attention to detail: you see the signal in the noise, whether that's a recurring issue across tickets or a single bad row in a bulk import., 2–4 years in a customer-facing technical support, product support, or product operations role at a K-12 EdTech company., Ability to work independently, prioritize against shifting inputs, and handle customer and account data with discretion.
Nice to Have
Experience working directly with Product and Engineering teams., Experience writing or managing a public-facing help center (Zendesk Guide, Intercom Articles, HelpScout Docs, or similar)., Familiarity with state academic standards (Common Core, NGSS, state-specific frameworks) or experience working with standards data., Hands-on experience with Zendesk, task management tools like Linear, and Slack-based support workflows., Experience at a Series A-stage startup during a period of rapid customer growth., Curiosity about AI tools and emerging technologies, with a track record of leveraging them to work faster and smarter.
What You'll Do.
Reproduce reported issues
gather logs and context
actionable bug reports.
Own escalated tickets that our Support agents can't resolve
scheduling calls with customers as needed.
Feed insights back into the product roadmap by spotting recurring friction
and opportunities to ship something better.
Own detail-oriented product workstreams
including managing our library of educational standards.
Contribute to our public-facing help center
including writing new articles
refreshing outdated ones
and identifying gaps based on ticket trends and product launches.
How You'll Work.
Team & Collaboration
act as the bridge between our users and the people building Brisk; run triage on bugs before they reach engineering; turn patterns in user feedback into actionable signal for product and engineering; Experience working directly with Product and Engineering teams.
Communication Scope
scheduling calls with customers as needed
Process & Methodology
Own detail-oriented product workstreams
Full Job Description
ABOUT US: Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculum—making meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachers’ time, integrates into real classrooms, and helps educators focus on what matters most. Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn. We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience. We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our values—urgency, ownership, and focus—shape how we build and who we are. THE OPPORTUNITY: As a Product Support Specialist at Brisk Teaching, you'll sit on the Product team and act as the bridge between our users and the people building Brisk. You'll handle the most technical, ambiguous escalations from our Support team, run triage on bugs before they reach engineering, and turn patterns in user feedback into actionable signal for product and engineering. You'll also own detail-heavy product workstreams. This is a role for someone who wants to be close to the product, close to users, and trusted to own the details. This role is remote, but we are looking for someone based in the SF/Bay Area or NYC. This role will help us through our Back-To-School season (June 2026 - October 2026) and has the potential to convert to full-time employment pending business need and performance afterwards. YOU WILL: - Reproduce reported issues, gather logs and context, and file clean, act
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