Tekmetric
Technology
ProductSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Support Specialist at Tekmetric. Skills: Customer success, Customer support. Tackle customer questions. Identify issues”
What You'll Achieve.
Meet or exceed performance goals; Deliver best-in-class support
Industry & Context.
Problem-solver mentality
Travel expected, Attend offsites
What They're Looking For.
Must Have
1 year customer-facing experience
Nice to Have
Background in team sports, Background in college athletics, Background in high-performance team settings
What You'll Do.
Tackle customer questions
Guide customers toward solutions
Bring energy to interactions
Make customers feel heard
Make customers feel valued
Make customers feel supported
Explain product issues
Collaborate with development team
Advocate for product improvements
Update account details
Update communication logs
Stay sharp on product features
Stay sharp on industry trends
Stay sharp on customer service best practices
Invite feedback from customers
Meet performance goals
How You'll Work.
Team & Collaboration
Development team; Teammates
Communication Scope
Verbal communication; Written communication
Full Job Description
About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold g
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