Tekmetric

Technology

ProductSupportSpecialist

₹4–7L ~AI est. Remote Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Product Support Specialist at Tekmetric. Skills: Customer success, Customer support. Tackle customer questions. Identify issues”

What You'll Achieve.

Meet or exceed performance goals; Deliver best-in-class support

Industry & Context.

Technology
Problems you'll solve

Problem-solver mentality

Eligibility Requirements

Travel expected, Attend offsites

What They're Looking For.

Must Have

1 year customer-facing experience

Nice to Have

Background in team sports, Background in college athletics, Background in high-performance team settings

What You'll Do.

Tackle customer questions

Guide customers toward solutions

Bring energy to interactions

Make customers feel heard

Make customers feel valued

Make customers feel supported

Explain product issues

Collaborate with development team

Advocate for product improvements

Update account details

Update communication logs

Stay sharp on product features

Stay sharp on industry trends

Stay sharp on customer service best practices

Invite feedback from customers

Meet performance goals

How You'll Work.

Team & Collaboration

Development team; Teammates

Communication Scope

Verbal communication; Written communication

Full Job Description

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold g

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