Raymarine

marine electronics

ProductSupportSpecialist

United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Product Support Specialist at Raymarine. Skills: technical expertise, problem-solving skills, customer satisfaction. Handle telephone enquiries and provide support for Raymarine/Thermal Maritime products. Manage Customer Record Management (CRM) and email queries”

What You'll Achieve.

ensuring customers worldwide can rely on our innovative technology; ensure clear communication and effective support; support Raymarine’s mission to empower mariners worldwide and uphold our reputation for excellence; Make a real difference by directly supporting customers and ensuring their satisfaction

Industry & Context.

marine electronics
Problems you'll solve

solving complex challenges; problem-solving skills; Logical fault-finding ability

Eligibility Requirements

travel will be a necessary part of the role, valid passport, driving license, International travel readiness (Global), manual dexterity, ability to adapt to changing priorities, Applicants must hold a valid passport and a full driving license, This position requires access to export-controlled information or items (i. e. regulated technology or technical data per ITAR/EAR US regulations), Applicants must be eligible to apply for and obtain the appropriate export control license from the U. S. Departments of State or Commerce

What They're Looking For.

Must Have

Good PC literacy, telephony skills, Microsoft 365, remote customer support tools (e. g. AnyDesk), clear verbal and written communication in English, Logical fault-finding ability, electrical/electronic repair experience, sound understanding of DC power systems, Ethernet networking, Self-motivated, team player, adaptable, well organized, International travel readiness (Global), manual dexterity, ability to adapt to changing priorities, valid passport, full driving license

Nice to Have

Practical sailing or boating experience, hands-on marine, vessel, or shipyard work, experience delivering or supporting technical training

What You'll Do.

Handle telephone enquiries and provide support for Raymarine/Thermal Maritime products

Manage Customer Record Management (CRM) and email queries

support team colleagues

assist with returns and re-pairs processes when applicable

Conduct in-field service visits

perform full technical triage

escalate issues to the appropriate attend Boat Shows and industry events where required

Support engineering teams and contribute to product improvement through technical expertise and customer feedback

Act as a technical subject matter expert

providing mentoring to team members

delivering technical training for customers

Undertake other duties as assigned

How You'll Work.

Team & Collaboration

support team colleagues; Work closely with engineering, development, and sales teams; Support engineering teams; Work alongside experienced engineers, developers, and industry professionals

Communication Scope

clear verbal and written communication in English

Full Job Description

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This role isn’t just about offering exceptional support - it’s about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. A background or strong interest in sailing or boating is highly desirable, enabling you to better understand our customers and the environments in which our products are used. As a Product Support Specialist, you’ll be based in our UK office, but travel will be a necessary part of the role. Whether visiting customers, attending industry events, or collaborating with teams across regions, you’ll need both a valid passport and driving license to fulfill the demands of this exciting role. This is not an opportunity for just anyone - it requires technical expertise, strong problem-solving skills, and a genuine commitment to customer satisfaction. You’ll play a key role in bridging the gap between our groundbreaking products and the people who depend on them on the water. You’ll work closely with engineering, development, and sales teams to ensure clear communication and effective support. Your contribution will directly support Raymarine’s mission to empower mariners worldwide and uphold our reputation for excellence. Join Raymarine and be part of a team that navigates innovation and challenges with

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