Podium
ProductSupportSpecialist
“Product Support Specialist at Podium. Skills: Product Support. answer how-to questions. troubleshoot the Podium platform”
What You'll Achieve.
Ticket Resolution + Case Volume; Customer Satisfaction + Quality of Customer Interactions
Industry & Context.
troubleshoot the Podium platform; look for opportunities to help customers maximize their value from Podium
Must be available to work onsite at our Lahore office location, Must be available to provide the services within U. S. business hours
What They're Looking For.
Must Have
MUST SPEAK ENGLISH FLUENTLY, Must be geographically based in Lahore, Pakistan, Must be available to work onsite at our Lahore office location, 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses, Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience, Experience building best practices geared towards supporting quality and efficiencies, The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction, Multiple examples of prioritizing for the highest impact/value work amongst competing priorities or demands, familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript), familiar with navigating and working with multiple support systems, such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc), Must be available to provide the services within U. S. business hours
Nice to Have
having served as a Subject Matter Expert (SME) or in other roles
What You'll Do.
answer how-to questions
troubleshoot the Podium platform
deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat
and Podium tools in a timely and accurate manner
become an expert in Podium products
both at a technical and customer use-case level
look for opportunities to help customers maximize their value from Podium
look for new ways to work smarter and delight customers
increase organizational efficiencies
help others work smarter while driving customer value higher
How You'll Work.
Team & Collaboration
Collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc. ) to increase customer engagement and contribute to retaining customers long term!
Communication Scope
voice and written interactions across chat, email, phone
Applying for this Product Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Podium?
Real rants from real employees. Read before you apply.