Helprise
FinTech
ProductSupportSpecialist
“Product Support Specialist at Helprise. Skills: Product support, Customer success. Provide support to merchant partners. Investigate and resolve technical issues”
Industry & Context.
Problem-solving; Analytical; Troubleshooting
What They're Looking For.
Must Have
2 years of experience, Customer-facing support role experience, Manage high volume of requests, Written communication skills, Understand complex technical systems, Take ownership of projects, Analytical skills, Problem-solving skills, Build positive relationships
Nice to Have
Experience with Shopify, Experience with WooCommerce, Experience with Magento, Exposure to web technologies, Exposure to APIs, Exposure to basic web development, Experience with logs, Experience with structured data, Experience with technical troubleshooting tools, Experience in payments, Experience in fintech, Experience in digital commerce
What You'll Do.
Provide support to merchant partners
Investigate and resolve technical issues
Resolve operational issues
Resolve configuration-related issues
Collaborate with internal technical teams
Collaborate with internal business teams
Manage multiple customer requests
Prioritize tasks effectively
Maintain service standards
Contribute to support process development
Contribute to support workflow improvement
Communicate product updates
Communicate new features
Communicate service enhancements
Gather customer feedback
Share feature requests
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales teams; Client Success teams; Operations teams; Engineering teams
Communication Scope
Written communication; Explain technical concepts; Explain instructions
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