ProductSupportSpecialist

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry. We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed. ABOUT THE ROLE: As a Product Support Specialist, you will be the front line of support for Finvari customers: troubleshooting issues, answering product questions, and ensuring customers have an excellent experience using our platform. You will work closely with Customer Success, Product, and Engineering to investigate problems, share customer insights, and help improve the systems that power Finvari. This is a growth opportunity for someone who is curious, analytical, and excited to develop deeper technical skills. Strong candidates are comfortable operating independently once given context—asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction. This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office. RESPONSIBILITIES: Customer Support & Troubleshooting - Serve as the first point of contact for customer questions through email and chat - Provide Tier 1 support for product usage, account questions, and technical issues - Troubleshoot issues by testing workflows, analyzing data, and identi