Ditch Witch
ProductSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Support Specialist at Ditch Witch. Skills: mechanical, hydraulic, electrical, electronic systems, technical support, troubleshooting. provide technical support. feedback of field information”
Industry & Context.
problem solving with mechanical, hydraulic, electrical, and electronic; Troubleshoot and diagnose problems with equipment; Apply knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues
Handles and positions components weighing in excess of 50 pounds, Regular, extended use of the telephone, computer, tablet, and smartphone, Office environment most of the time, shop or outdoor work environment some of the time, shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery, Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather, Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position, Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools, Works with hazardous materials, including solvents, oils, grease, and fuels, Travel (air and highway, domestic and international), Rapidly changing demands, schedules, and deadlines, Workday is often defined by customer’s job requirements, willing to work overtime, travel on short notice, work or travel on weekends as needed
What They're Looking For.
Must Have
High school diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience, Level I, 3-5 years on the job experience in equipment assembly and/or technical repair, Level II, 5-10 years on the job experience in equipment assembly and/or technical repair, Level III, 10+ years on the job experience in equipment assembly and/or technical repair, Maintain a positive, professional attitude while working in demanding situations, Demonstrate effective communications skills, along with the ability to make effective group presentations, Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems, Possess intermediate electrical/electronic experience, knowledge and skills, Sufficient computer skills to complete daily job functions on time, Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality, Be willing to work overtime or travel on short notice, Will work or travel on weekends as needed
Nice to Have
Bachelor's degree in a related area of study is preferred, Preferable experience in SAP, Microsoft Word, Excel and PowerPoint
What You'll Do.
provide technical support
feedback of field information
technical training on American Augers and Ditch Witch equipment
problem solving with mechanical
communicating customer
Analyze information (technical manuals
etc. ) to fully understand the equipment’s mechanical
and electronic systems
Apply knowledge of mechanical
and electronic systems and understanding of equipment operation to resolve issues
Troubleshoot and diagnose problems with equipment
Communicate field problems and suggested solutions for resolution
Create and maintain records including warranty claims and documenting equipment issues
Repair and implement upgrades to equipment
Use computers to develop
and present technical and training information to groups of people
How You'll Work.
Team & Collaboration
Maintain positive, professional relationships with dealers, customers, and factory personnel
Communication Scope
effective communication skills; group presentation skills; gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical, and electronic systems
Full Job Description
**Typical work hours, 8:00 AM-5:00 PM, Monday-Friday** **Product Support Specialist at Ditch Witch:** The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations. **What Will You Do?** * Maintain positive, professional relationships with dealers, customers, and factory personnel. * Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems. * Apply knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues. * Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc. * Communicate field problems and suggested solutions for resolution. * Create and maintain records including warranty claims and documenting equipment issues. * Repair and implement upgrades to equipment. * Use computers to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical, and electronic systems. _**Note:** The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company._ **What Do You Need?** * High school diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or r
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