ProductSupportSpecialist

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. ABOUT THE ROLE As a Product Support Specialist, you will serve as the frontline expert across multiple Commure products and technologies within our ambient platform. This role bridges problem-solving, product knowledge, and customer empathy, ensuring our clinician users experience seamless, uninterrupted performance across all products and workflows. You’ll collaborate closely with Engineering, Product, and Operations teams to triage complex issues, identify root causes, and drive continuous product improvement based on real-world user feedback. If you are passionate about serving customers, have a strong sense of collaboration, and learn troubleshooting steps quickly, this may be the perfect role for you! WHAT YOU