Cadwell
healthcare
ProductSupportSpecialist
“Product Support Specialist at Cadwell. Skills: technical support, customer service, problem solving. Provide technical support. Guide customers through product operation”
What You'll Achieve.
ensure customer satisfaction
Industry & Context.
solving complex problems; assess problems quickly; deliver practical solutions
weekend support coverage, on-call rotation for after-hours escalations, lifting and carrying up to 20 lbs
What They're Looking For.
Must Have
Associate degree in a related field, 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology, 1 year of clinical experience as a sleep/EEG technician, 2+ years in help desk or network support
Nice to Have
Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program, Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), Certified in Neurophysiologic Intraoperative Monitoring (CNIM), 2+ years in help desk or network support
What You'll Do.
Provide technical support
Guide customers through product operation
Guide customers through configuration
Guide customers through best practices
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot networking issues
Deliver timely solutions
Deliver clear solutions
Follow up proactively
Participate in weekend support
Participate in on-call rotation
Take on additional responsibilities
How You'll Work.
Team & Collaboration
Join a collaborative team
Communication Scope
explaining technical concepts clearly in writing; explaining technical concepts clearly over the phone
Applying for this Product Support Specialist role?
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