Skywise
Aerospace
ProductSupportRepresentative-EMEARegion-eOperationsservices
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Support Representative - EMEA Region - eOperations services at Skywise. Skills: Technical Support, SQL, eOperations, Customer Interface. Provide Level 2/3 technical support. Act as technical interface for customers”
Industry & Context.
Resolution of complex software incidents; Analysis and resolution of technical issues
On-call rotation for service continuity, Occasional international travel
What They're Looking For.
Must Have
3+ years in a technical customer support or application engineering role (L2/L3), Proficiency in SQL, Experience with IMACS, Experience with GDB, Experience with ArGO, Experience with SOMF-GT, Understanding of ACARS communications, Understanding of SPEC2000 formats, Understanding of FOQA/FDM, Experience with FOMS, Experience with MRO software, Understanding of Palantir Foundry, Understanding of Cloud architecture, Understanding of API/ETL processes, Fluency in English
Nice to Have
French fluency, Spanish fluency, German fluency
What You'll Do.
Provide Level 2/3 technical support
Act as technical interface for customers
Manage stability of data flows
Resolve complex software incidents
Perform analysis of technical issues
Resolve technical issues
Prepare EIS as a project
How You'll Work.
Team & Collaboration
Collaborate across the Airbus ecosystem; Coordinate with multiple global stakeholders
Communication Scope
Fluency in English
Process & Methodology
EIS preparation
Full Job Description
****Job Description:**** Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capability, and predictive insights designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market. **_The Mission :_** As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents. ### **Key Responsibilities** * Perform analysis and resolution of technical issues related to eOps and SDS platforms. * Prepare the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders. * Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data). * Participate in an on-call rotation to ensure service continuity during weekends or holidays. ### ****Technical Ecosystem & Requirements**** * Proficiency in SQL for deep-dive troubleshooting. * Hands-on experience or familiarity with IMACS, GDB, ArGO, and SOMF-GT. * Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Quality Assurance / Flight Data Monitoring). * Experience with FOMS (Flight Operations Management Systems) or MRO (Maintenance, Repair, and Overhaul) software. * Understanding of Palanti
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