Skywise
aerospace
ProductSupportRepresentative-EMEARegion-eOperationsservices
Neural analysis suggests this role is
optimal for Professional candidates.
“Product Support Representative - EMEA Region - eOperations services at Skywise. Skills: Level 2/3 technical support, Technical interface for EMEA airline customers, Managing the stability of data flows, Resolving complex software incidents. Provide Level 2/3 technical support for eOperations (eOps) services. Act as the technical interface for EMEA airline customers”
Industry & Context.
Deep-dive analysis and resolution of technical issues
Participate in an on-call rotation to ensure service continuity during weekends or holidays, Occasional international travel
What They're Looking For.
Must Have
3+ years in a technical customer support or application engineering role (L2/L3), Degree in Computer Science, Information Technology, or an Aviation-related technical field, Fluency in English
Nice to Have
French, Spanish, or German is an asset
What You'll Do.
Provide Level 2/3 technical support for eOperations (eOps) services
Act as the technical interface for EMEA airline customers
Manage the stability of data flows
Resolve complex software incidents
Perform deep-dive analysis and resolution of technical issues related to eOps and SDS platforms
Prepare and manage the EIS (Entry Into Service) as a project
Coordinate with multiple global stakeholders
How You'll Work.
Team & Collaboration
Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data); Collaborate with global teams
Communication Scope
Fluency in English
Process & Methodology
EIS Project Management
Full Job Description
****Job Description:**** Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capability, and predictive insights designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market. **_The Mission :_** As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents. ### **Key Responsibilities** * Technical Incident Management: Perform deep-dive analysis and resolution of technical issues related to eOps and SDS platforms. * EIS Project Management: Prepare and manage the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders. * Stakeholder Coordination: Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data). * On-Call Support: Participate in an on-call rotation to ensure service continuity during weekends or holidays. ### ****Technical Ecosystem & Requirements**** * Data Investigation: Advanced proficiency in SQL for deep-dive troubleshooting. * Aviation Systems: Hands-on experience or familiarity with IMACS, GDB, ArGO, and SOMF-GT. * Data Standards: Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Qual
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