Product Support Representative EMEA
ProductSupportRepresentativeEMEA
Neural analysis suggests this role is
optimal for Professional candidates.
“Product Support Representative EMEA at Product Support Representative EMEA. Support technical deployment. Coordinate with customer stakeholders”
Industry & Context.
Proven ability to make rapid, data-driven decisions during operational disruptions
on-call rotations, occasional international travel
What They're Looking For.
Must Have
2+ years of professional experience, with a background in technical customer support or systems implementation.
What You'll Do.
Support technical deployment
Coordinate with customer stakeholders
Facilitate User Acceptance Testing
Resolve L2/L3 customer requests
Perform periodic "Health Checks"
Support managing customer backlogs
Gather regional customer feedback
Identify bottlenecks in workflows
Support Marketing with demos
How You'll Work.
Team & Collaboration
Coordinate with customer stakeholders; act as the technical liaison between the airline and internal product teams; collaborate with global teams
Communication Scope
Fluent in ability to explain technical data insights to diverse audiences
Full Job Description
****Job Description:**** Skywise is a leading flight operations specialist, operating as a wholly owned subsidiary of Airbus. We provide comprehensive ground and onboard solutions designed to increase productivity for aircraft operators worldwide. We combine deep industry know-how with an agile development culture to drive innovation in operational efficiency and sustainable aviation. **The Fleet Performance Product Support Representative** is a technical interface for our airline customers within the EMEA region. You will be responsible for supporting a sophisticated suite of digital solutions, including Skywise Health Monitoring, Predictive Maintenance, and Fleet Performance+. These applications utilize real time flight data to anticipate maintenance needs and optimize fleet reliability. In this role, you will bridge the gap between complex data analytics and real-world aircraft operations, ensuring our customers achieve maximum fleet uptime. ## Key Responsibilities: ## Technical Deployment & Implementation * Support the technical execution of fleet solution deployments, from initial data/workflow scoping and mapping to final configuration. * Coordinate with customer stakeholders to ensure prerequisites are met and system integration is seamless. * Facilitate User Acceptance Testing (UAT), resolve technical queries during the pilot phase, and deliver comprehensive training to airline engineering teams. * Smoothly transition newly deployed solutions to the In-Service Support teams through detailed documentation and handover sessions. ## Operational Support & Performance Optimization * Resolve L2/L3 customer requests, analyzing system workflows and data logs to diagnose root causes. * Perform periodic "Health Checks" for airline partners, identifying engagement gaps and executing tailored improvement plans. * Support managing customer backlogs, participate in on-call rotations, and act as the technical liaison between the airline and internal product teams. ## Voice
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