ProductSupportRepIV

We anticipate the application window for this opening will close on - 16 Jun 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States. We are seeking a Product Support IV / Team Lead to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes. **Key Responsibilities** * Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel. * Support, mentor, and train other members of the product support team. * Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions. * Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries. * Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts. * Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues. * Escalate unresolved or advanced technical issues to team leads or senior support resources as needed. **Minimum Qualifications:** * Minimum of 8 years of relevant work experience (college degree not r