Stripe
Financial Services
ProductSupportOperationsAssociate,WeekendShift
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Support Operations Associate, Weekend Shift at Stripe. Skills: Operations, Process improvement. Troubleshoot and solve external user issues. Analyze processes”
What You'll Achieve.
Scale operations; Improve user experience; Accelerate Stripe's growth
Industry & Context.
Problem solving; Analytical thinking
Weekend shift pattern, 9 hour shifts, 1 hour paid lunch break, Scheduled between 6am and 10pm
What They're Looking For.
Must Have
User first mindset, Excellent communication skills, Analytical thinking, Problem solving, Organized, Process-oriented mindset, Ability to get things done, Able to prioritize, Humble, Proven track record for working well across teams, Proven track record for working with external partners, Willing to work a weekend shift pattern
Nice to Have
Prior experience in user support, Prior knowledge in user support, Prior experience working on projects, Prior experience on process improvement initiatives
What You'll Do.
Troubleshoot and solve external user issues
Instigate changes to scale operations
Improve user experience
Work closely with other Stripe teams
Improve product offerings
Improve messaging around new products
Gain unique insights into business operations
Learn how Stripe operates
Make impact on organization future
Partner with global operations specialists
Partner with business process owners
Run critical workflow
How You'll Work.
Team & Collaboration
Cross team collaboration; Work across teams; Work with external partners
Communication Scope
Written communication; Verbal communication
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Product Support Operations Associate is a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you
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