Product Support Manager
Marine
ProductSupportManager-Marine
Neural analysis suggests this role is
optimal for Senior candidates.
“Product Support Manager - Marine at Product Support Manager. Skills: Product Support Management, Service Engineering Support, Customer Service Principles, Marine Industry Service Support, Heavy-Duty Diesel Engines. Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics. Technical point of contact for all service-related field issues, initiate, c”
What You'll Achieve.
ensure proper rectification measures are defined and successfully implemented; enhance the strategic relationships to major customers; projects can be executed successful and efficient; ensuring uptime; Generate potential sales and service leads; Optimize efficiency of maintenance contracts; continuous development and improvement of processes; improve product quality/reliability
Industry & Context.
problem-solving skills and ability to make decision on their own; analytical ability to handle very complex issues
Applicants must be authorized to work for any employer in the U. S without sponsorship., We are unable to sponsor or take over sponsorship of an employment Visa at this time, Ability and willingness to travel (50-90%) - domestic and international on short notice
What They're Looking For.
Must Have
Authorized to work for any employer in the U. S without sponsorship, BS in Mechanical Engineering, 5 years’ experience in service engineering support within after-sales, 9 years’ experience in service engineering support within after-sales, Ability and willingness to travel (50-90%) - domestic and international on short notice
Nice to Have
Excellent experience in marine industry and service support, Excellent knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, Excellent knowledge of heavy-duty diesel engines and/or internal combustion engines, Excellent written and spoken English skills (fluent), additional language skills preferable, Excellent communication skills and ability to adapt to different management levels and cultures, strategic thinking and approach, also the ability to understand the big picture, self-starter and ability to work for extended periods without supervision, problem-solving skills and ability to make decision on their own, organizational, planning and follow up skills, analytical ability to handle very complex issues
What You'll Do.
Provide product support management and service advisement for international marine key customers
shipyards and service network regarding technical
quality related and organizational topics
Technical point of contact for all service-related field issues
coordinate and support failure analysis
ensure proper rectification measures are defined and successfully implemented by liaising with Product Support / Quality / Engineering
Identify and implement service concepts to enhance the strategic relationships to major customers
Coordinates with project teams of different and parallel running project sites internationally
ensures and oversees that project requirements regarding necessary resources
tools and infrastructure are met and projects can be executed successful and efficient
Provide independent implementation and communication of customer requirements as well as support of maintenance contracts and ensuring uptime
Generate potential sales and service leads and oversee technical scope and correctness of potential offers and orders
Optimize efficiency of maintenance contracts
Provides continuous development and improvement of processes and collaboration models to support customers with products
according to MTU standards
Initiate product improvements and measures to improve product quality/reliability in conjunction with respective in-house departments
Promote a safety and compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
Perform special projects as required.
How You'll Work.
Team & Collaboration
Coordinates with project teams of different and parallel running project sites internationally; liaising with Product Support / Quality / Engineering; collaboration models to support customers
Communication Scope
Excellent written and spoken English skills (fluent); additional language skills preferable; Excellent communication skills and ability to adapt to different management levels and cultures; communication of customer requirements
Process & Methodology
Coordinates with project teams of different and parallel running project sites internationally, ensures and oversees that project requirements regarding necessary resources, tools and infrastructure are met and projects can be executed successful and efficient, organizational, planning and follow up skills
Full Job Description
## **Job Description** **Title: Product Support Manager – Marine** _Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance._ **Key Accountabilities:** * Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics * Technical point of contact for all service-related field issues, initiate, coordinate and support failure analysis, ensure proper rectification measures are defined and successfully implemented by liaising with Product Support / Quality / Engineering * Identify and implement service concepts to enhance the strategic relationships to major customers * Coordinates with project teams of different and parallel running project sites internationally, ensures and oversees that project requirements regarding necessary resources, tools and infrastructure are met and projects can be executed successful and efficient * Provide independent implementation and communication of customer requirements as well as support of maintenance contracts and ensuring uptime * Generate potential sales and service leads and oversee technical scope and correctness of potential offers and orders * Optimize efficiency of maintenance contracts * Provides continuous development and improvement of processes and collaboration models to support customers with products, according to MTU standards * Initiate product improvements and measures to improve product quality/reliability in conjunction with respective in-house departments * Promote a safety and compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. * Perform special projects as required. **Basic Requirements:** * Applicants must be authorized to work for any employer in
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