Clay
CX
ProductSupportManager
“Product Support Manager at Clay. Skills: Team management, Customer support, Technical problem solving. Hire, onboard and mentor product support team. Ensure team accountability to performance metrics”
What You'll Achieve.
Ensure customers maximize value of products; Provide exceptional support; Drive continuous improvement; Achieve 90%+ CSAT
Industry & Context.
Solve product-related issues effectively
What They're Looking For.
Must Have
Proven leader with team management experience in fast-paced environments, Technical background to understand and solve product-related issues, Deeply customer-focused with a track record of working successfully with customers, Excellent communicator, able to articulate ideas and feedback internally and externally
Nice to Have
Deep knowledge of support ops tooling, including Intercom, Linear and Rootly, Data analysis and reporting ability (SQL, Python, R, etc.)
What You'll Do.
onboard and mentor product support team
Ensure team accountability to performance metrics
Optimize human support systems
Share feedback with engineering and product
Support cross-functional needs and coordinate incidents
How You'll Work.
Team & Collaboration
Collaborate with product and engineering teams
Communication Scope
Articulate ideas, product benefits, and feedback; Create content that resonates with a variety of audiences
Applying for this Product Support Manager role?
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