Clay
CX
ProductSupportManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Support Manager at Clay. Skills: Team management, Customer support, Technical problem solving. Hire, onboard and mentor product support team. Ensure team accountability to performance metrics”
What You'll Achieve.
Ensure customers maximize value of products; Provide exceptional support; Drive continuous improvement; Achieve 90%+ CSAT
Industry & Context.
Solve product-related issues effectively
What They're Looking For.
Must Have
Proven leader with team management experience in fast-paced environments, Technical background to understand and solve product-related issues, Deeply customer-focused with a track record of working successfully with customers, Excellent communicator, able to articulate ideas and feedback internally and externally
Nice to Have
Deep knowledge of support ops tooling, including Intercom, Linear and Rootly, Data analysis and reporting ability (SQL, Python, R, etc.)
What You'll Do.
onboard and mentor product support team
Ensure team accountability to performance metrics
Optimize human support systems
Share feedback with engineering and product
Support cross-functional needs and coordinate incidents
How You'll Work.
Team & Collaboration
Collaborate with product and engineering teams
Communication Scope
Articulate ideas, product benefits, and feedback; Create content that resonates with a variety of audiences
Full Job Description
ABOUT CLAY Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers https://clayrun.notion.site/Wall-of-Love-b243f2b67607438b9fad99341e6b8d47 — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer https://www.nytimes.com/2026/01/28/business/dealbook/clay-start-up-tender-offers.html in 9 months at a new $5B valuation. We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members. Some things to know about us: - Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack. - Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. - All employees can work for free with world-class coaches who specialize in creativity, management, and more. - Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf. - Read about us in the NYT https://www.nytimes.com/2025/08/0
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