Konecranes
material handling solutions
ProductSupportLiftTrucksRemote
“Product Support -Lift Trucks - Remote at Konecranes. Skills: Product Support, Lift Trucks, dealer network development, technical training, customer support. Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitabil”
What You'll Achieve.
Focus on customer satisfaction; Focus on Konecranes machines quality; promote further business of new equipment and parts on a profitability manner
Industry & Context.
trouble shooting
Availability to travel frequently, Reside near a major airport
What They're Looking For.
Must Have
Good PC skills, English a must, Experience on Machinery Aftersales support or similar so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc. ), Availability to travel frequently, Reside near a major airport
Nice to Have
Bilingual is desired but not required, Spanish desired
What You'll Do.
Assist Konecranes dealers and Konecranes Key Account Customers in order to develop
support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines
Focus on customer satisfaction and on Konecranes machines quality
in order to promote further business of new equipment and parts on a profitability manner
Develop the dealers network
Teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products
Coordinate / execute the assembly and commissioning process in areas where there are no dealers
Verify that the product match current specification and quality
Supervising and trouble shooting in field as well as over phone and email
Giving theoretical classroom and practical hands-on technical training for customers and dealers
Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities
Reporting of non-conformities and technical issues on a clear standardized manner
Ensure that Konecranes Warranty Policy is correctly interpret and processed
Support the sales force with any technical requirement or non-conformity by customers / dealers
Ensure that Konecranes warranty policy of Konecranes Lifttrucks is properly applied
Contribute with suggestions on developments of service against new demands
profitability criteria´s
as well as on-going improvement on quality
Take decisions about service measurements in the field
Plan travels to and from customer / dealers for Product Support functions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Support the sales force with any technical requirement or non-conformity by customers / dealers
Communication Scope
trouble shooting in field as well as over phone and email; Reporting of non-conformities and technical issues on a clear standardized manner
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