ProductSupportEngineer

Product Support Engineer (PSE) Job Function: Programs & Services Business Unit: Wabtec Digital Mine Reports to: Service Support Manager, Digital Mine Location: TBC About the job Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients. PSE’s are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed. You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements. Position Responsibilities * Configure the system as appropriate to operate according to agreed customer requirements * Perform testing / verification of system operation and performance for configured systems * Work with services team to ensure successful deployment of new systems * Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements * Support firmware, software and configuration updates to ensure the system operates as required * Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required * Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes * Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization About you Are you passionate about driving growth and making a positive impact in a dynamic and fast-paced environment? We are seeking talented individuals who are motivated, innovative, and ready to contribute to our success. If you are looking for a challenging and rewarding career opportunity, we invite you to be part of ou