ProductSupportEngineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **SS &C Blue Prism** SS&C Blue Prism enables organisations to deliver transformational business value through our intelligent automation platform. We create products with one aim in mind: to enhance experiences for people. By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change. Exceed customer expectations, stay competitive, accelerate growth. **Product Support Engineer** **Location: UK Remote** Blue Prism® is seeking an enthusiastic, motivated individual with excellent oral and written communication skills to join our team of highly skilled support staff. You will be responsible for providing world-class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager. As our global customer base expands, the support analyst may also be required to work shift or on-call patterns to provide support for other time zones. ** _What You Will Get To Do:_** * Your primary responsibilities involve troubleshooting, analysing technical problems and working with the customer and Blue Prism developers to resolve technical roadblocks. You will ensure all issues are resolved or escalated to the proper resources to be resolved in a timely fashion. Additionally, you will manage communications with customers at all levels to maintain positive relationships. * Additional responsibilities include, but are not limited to the following: * Managing custom