OnePay
fintech
ProductSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Support Engineer at OnePay. Skills: Production Support, Diagnose complex production issues, SQL, REST APIs, Backend development. Identify and implement operational improvements and efficiencies using AI. Investigate and resolve complex production issues that affect user experience”
What You'll Achieve.
Build the future of Production Support
Industry & Context.
Diagnose any issue across our entire platform; Critical thinking skills
What They're Looking For.
Must Have
At least 1 year of engineering experience, Proficiency in at least one backend language, Experience with SQL, Experience with REST APIs, Excellent written communication skills
Nice to Have
Interest in learning and coding in Typescript, Knowledge of payment systems (e. g. card processing, ACH), Familiarity with AWS, Shell scripting experience with bash, zsh or similar
What You'll Do.
Identify and implement operational improvements and efficiencies using AI
Investigate and resolve complex production issues that affect user experience
Interface with critical vendor systems using a mix of SQL and API calls to research customer complaints
Commit fixes to our backend systems
Act as an engineering consultant for our Operations team to automate manual processes
How You'll Work.
Team & Collaboration
Bridge the gap between Engineering and our Customer Experience team; Work closely with our Product and Engineering teams; Collaborate with both technical and non-technical teams
Communication Scope
Excellent written communication skills
Full Job Description
ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You’ll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors. Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills. You will: - Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support - Investigate and resolve complex production issues that affects user experience - Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints - Commit fixes to our backend systems - Act as an engineering consultant for our Operations
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