Fortanix

Cybersecurity

ProductSupportEngineer

$70–120k Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Product Support Engineer at Fortanix. Skills: Product support, Technical support, Customer support. Provide post sales technical support. Provide configurations”

Industry & Context.

Cybersecurity
Problems you'll solve

Problem solving; Troubleshooting; Fault isolation; Root cause analysis

Eligibility Requirements

On-call support 24x7, US based

What They're Looking For.

Must Have

5+ years related experience, Technical experience with Linux, Technical experience with Kubernetes, Technical experience with Docker, Technical experience with Python, Technical experience with scripting languages

Nice to Have

Experience with HSM from another company

What You'll Do.

Provide post sales technical support

Provide configurations

Provide troubleshooting

Provide standard methodologies

Ensure issues are recorded

Ensure issues are tracked

Ensure issues are resolved

Ensure follow-ups finished

Use fault isolation skills

Use root cause analysis skills

Diagnose technical issues

Tackle complicated technical issues

Reproduce customer issues

Qualify critical issues

Publish Technical Support Bulletins

Publish user documentation

Build positive customer experience

Review user documentation

Provide on-call support

How You'll Work.

Team & Collaboration

Working with engineering teams; Working closely with Development; Working with Sales; Working with Quality Assurance

Full Job Description

**About Fortanix: ** In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. We are seeking a **Product Support Engineer** who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams. **Responsibilities ** * Provide post sales technical support, configurations, troubleshooting, and standard

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