WATI.io
AI-Powered Customer Engagement Platform
ProductSupportAssociate–L1Pre-SalesSupport(PLG)
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Support Associate – L1 Pre-Sales Support (PLG) at WATI.io. Skills: Pre-Sales Support, Lead Generation, Product Demos. Engage and convert high-intent leads. Support sales team by generating leads”
What You'll Achieve.
Drive pipeline generation; Product adoption; Convert interest into meaningful product engagement
Industry & Context.
problem-solving mindset
APAC / EMEA Coverage, Comfortable working across APAC / EMEA shifts
What They're Looking For.
Must Have
2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDRDR, or similar customer-facing roles in a SaaS or software company, Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations, understanding of APIs, webhooks, automation workflows, or technical product integrations, Ability to qualify leads and identify customer requirements effectively, Excellent verbal and written communication skills in English, multitasking and prioritization abilities in a fast-paced environment, AI proficiency is mandatory, Comfortable working across APAC / EMEA shifts, problem-solving mindset and customer-first approach
Nice to Have
Experience conducting product demos or walkthroughs
What You'll Do.
Engage and convert high-intent leads
Support sales team by generating leads
Engage with prospects to understand use cases
Conduct product walkthroughs and demos
Respond to customer and prospect inquiries
Qualify leads based on use case
Assist prospects in moving to product adoption
Maintain accurate lead tracking
Handle multiple customer conversations
Stay updated on product enhancements
How You'll Work.
Team & Collaboration
Work closely with prospects; Support sales team; Collaborate closely with Sales, Product, Onboarding, and Support teams
Communication Scope
Excellent verbal and written communication skills in English
Full Job Description
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the AI-Powered Customer Engagement Platform for Revenue Growth. **Shift: APAC / EMEA Coverage ** We are hiring a Product Support Associate – L1 Pre-Sales Support (PLG) to support inbound and outbound sales-led conversations, engage high-intent leads, and help drive pipeline generation and product adoption. This is a primarily outbound-focused role where you will work closely with prospects, support teams, and sales stakeholders to convert interest into meaningful product engagement. ### Responsibilities * Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. * Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. * Engage with prospects to understand their use cases, business requirements, pain points, and urgency. * Conduct product walkthroughs and demos for prospective customers. * Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. * Qualify leads based on use case, deal size, urgency, and product fit. * Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. * Ma
Applying for this Product Support Associate – L1 Pre-Sales Support (PLG) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about WATI.io?
Real rants from real employees. Read before you apply.