ProductSupportAssociate

Are you keen to start your professional careers in a fast-growing and global IT company, where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions? Pagero has recently joined Thomson Reuters. Together, we are building the world’s largest, open business network. With our cloud-based network, customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give customers data accuracy and security, transparency, and real-time visibility. All this through a single connection. We are currently seeking a Product Support Associate I to join our office in Madrid. To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to the problems you encounter. Furthermore, you have the will and ability to help customer and colleagues and always make an effort to deliver the best possible support. **About the Role** In this opportunity as a Product Support Associate you will: * Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e-service cases using chat, phone and Case Management System as your most important tools * Work on solving issues of varying difficulty, where you pilot the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need * Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty **About You** You’re a fit for the role of a Product Support Associate if you have the following required qualifications: * Completed upper secondary education. Post-secondary education in systems science, IT or technology is a merit * A great interest and understanding of technology * You speak and write fluent