ProductSupportAssociate

**Who We Are** At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience. The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day. We are looking for technically skilled candidates with excellent interpersonal skills for the Product Support Associate position. As a Product Support Associate, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties. **What you’ll do & how you’ll make your mark. ** * Troubleshooting technical issues associated with the use of products and services offered to our customers * Following up with clients to ensure the problem is resolved. * Handle internal and external escalations via emails/calls * Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem. * Testing & analysis of all our active and upcoming products and services * Reporting bugs/issues with the products and services and lend a helping hand in the solution * Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability * The business model has a need for you