ProductSupportAnalyst

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform. In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, _leading to significant growth as a company._ **Position Scope** We are seeking enthusiastic, talented people to _act as the first point of contact when our customers have inquiries or encounter issues as they use our software._ Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment. **Important Information:** * The overall hiring salary range for this position is $45,000 to $55,000 annually. * This position is for an existing vacancy * We do not use AI to screen, assess, or select applicants **Duties & Responsibilities** * Answer client queries and provide basic direction and training on common issues * Triage product queues and prioritize issues according to their severity * Conduct web meetings with customers to gather inform