Aspora
Founder's Office
ProductStrategyandOperationsManager
“Product Strategy and Operations Manager at Aspora. Skills: Operational health ownership, Product strategy, Operations management, Data analysis, Automation development. Own the operational health of a product surface end-to-end. Define product-surface defects”
What You'll Achieve.
Own the operational health of that surface end-to-end; Define what a defect is, instrument it, and own the number; In 90 days: Know the product surface at transaction/event level, own the defect dashboard, have identified the top 2–3 defect drivers, and have shipped at least one measurable process or automation improvement; In 6 months: Reduced a priority defect metric, changed partner behaviour through evidence-led escalation, improved at least one SLA or cost/reliability lever, and removed a recurring manual ops workflow; Own the operational health of an entire product line from day one. Real defect rate, real users, real impact.
Industry & Context.
Define product-surface defects; Instrument defects; Track defects; Decompose metrics; Drive defect metrics down; Identify top 2–3 defect drivers; Shipped at least one measurable process or automation improvement; Reduced a priority defect metric; Changed partner behaviour through evidence-led escalation; Improved at least one SLA or cost/reliability lever; Removed a recurring manual ops workflow; Explain the mechanics behind a metric movement without hiding behind frameworks; Make trade-offs explicit when everything cannot be fixed at once
What They're Looking For.
Must Have
Owned an operational metric, not just supported one, Can explain the mechanics behind a metric movement without hiding behind frameworks, Worked with external partners — banks, fintech infrastructure providers, custodians, brokers, or regulated operating partners, Can write SQL or are enough with data to become self-sufficient quickly, Shipped automation that real users or internal teams depended on, Comfortable doing unglamorous work when that is what moves the number
What You'll Do.
Own the operational health of a product surface end-to-end
Define product-surface defects
Drive defect metrics down
Manage partner performance and commercial levers
Run weekly partner operating cadences
Escalate with evidence
Design SOP and process
Build the onboarding and steady-state operating model for partners
Ship production workflows that reduce manual ops load
Inspect event or transaction-level data
Stand up your own dashboard in tools like Metabase
and a plan to pod reviews
Make trade-offs explicit
How You'll Work.
Team & Collaboration
Partner with internal teams, support, compliance, finance, and product; Bring a number, a diagnosis, and a plan to pod reviews; Make trade-offs explicit when everything cannot be fixed at once
Communication Scope
Radical candour; Escalate with evidence; Influence SLAs; Influence cost of funds; Influence take-rate; Influence FX spread; Influence fees; Influence routing; Influence service quality; Push partners with data; Ask for named owners, dates, and commitments
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