Manulife
Financial Services
ProductStrategyandCustomerManagementLead
“Product Strategy and Customer Management Lead at Manulife. Skills: Product Strategy, Customer Management, Bancassurance, Portfolio Management. Driving end-to-end product strategy and holistic customer base management. Serving as the strategic owner of the banca product suite and total customer portfolio”
What You'll Achieve.
Deliver sustainable growth, profitability, and customer outcomes; Deliver sales targets, revenue growth, and key performance metrics; Support customer acquisition, portfolio growth, penetration, and profitability; Accelerate sales and improve overall portfolio performance; Drive measurable sales and customer outcomes; Achieve distribution targets; Expand share of wallet; Deliver agreed sales targets and KPIs; Minimize disruption, protect customer experience, and maintain sales momentum; Improve sales effectiveness, customer experience, retention, and overall portfolio performance; Deliver sustainable, compliant, and profitable business outcomes
Industry & Context.
Leverage data analytics to make informed decisions to optimize product and customer outcomes; Translate insights into concrete initiatives that improve sales effectiveness, customer experience, retention, and overall portfolio performance; Proactively identify risks and work with teams to implement effective mitigation strategies
What They're Looking For.
Must Have
Bachelor’s degree in Business, Marketing, Finance, Economics, or a related field, Minimum 8-10 years of experience in insurance, bancassurance, product management, or customer marketing, with exposure to in-force portfolio management, Proven experience in product strategy, portfolio optimization, and customer lifecycle marketing
Nice to Have
MBA or advanced degree, analytical capability with experience using data to drive strategic and commercial decisions, Demonstrates ability to manage complex stakeholder relationships, including senior bank partners, Solid understanding of insurance products, regulatory requirements, and bancassurance operating models
What You'll Do.
Driving end-to-end product strategy and holistic customer base management
Serving as the strategic owner of the banca product suite and total customer portfolio
Balancing commercial performance
and partner bank priorities
Optimizing product offerings across the customer lifecycle
Driving product innovation
Enhancing customer propositions
Delivering targeted customer and partner initiatives
Owning and driving end-to-end product strategy to deliver sales targets
and key performance metrics
Leading the development and execution of product strategies
Conducting ongoing market
and competitor analysis
Partnering closely with product development
and distribution teams
Collaborating with regional and global stakeholders
Accountable for the financial and commercial performance of the total customer portfolio
Monitoring and analyzing customer and portfolio performance
Designing and supporting execution of strategies to acquire new customers
and maximize customer lifetime value
Driving initiatives that strengthen customer engagement
and managing strategic relationships with bank partners
Actively influencing and supporting the distribution team and bank partners
Providing support in training and sales enablement
Serving as the primary escalation and resolution point for product-related issues
Owning regular performance reviews and management reporting
Leveraging data analytics to track progress against targets
Translating insights into concrete initiatives
Ensuring all product activities
and distribution practices fully comply with regulatory requirements
Proactively identifying risks to sales delivery
or portfolio performance
Balancing growth objectives with governance
How You'll Work.
Team & Collaboration
Working closely with internal stakeholders and bank partners; Partner closely with product development, marketing, sales, and distribution teams; Collaborate with regional and global stakeholders; Actively influence and support the distribution team and bank partners; Work with compliance and risk teams
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