CPI Security
ProductSpecialist-Security,Video,FireandAccessControlSolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Specialist - Security, Video, Fire and Access Control Solutions at CPI Security. Skills: Intrusion, Video, Fire, Access Control. Test and evaluate intrusion, video, fire, and access. Support beta programs, product pilots, and field trials”
Industry & Context.
Troubleshooting; Issue resolution
Travel as needed
What They're Looking For.
Must Have
5 years of experience specifying, designing, installing, servicing, testing, or supporting intrusion, video, fire, or access control technologies, Knowledge of intrusion, fire/NFPA, video, access control, electronics, and National Electrical Code standards, Experience with video solutions, IP networking, video monitoring, analytics, cloud-connected devices, SaaS platforms, or IoT technologies, Computer skills, including Excel, Word, and PowerPoint
Nice to Have
Familiarity with cybersecurity best practices and compliance frameworks such as NIST, CCPA, or similar standards, NICET, ESA, or equivalent certification in Fire, Intrusion, Access Control, or Video, Experience with Salesforce.com
What You'll Do.
Test and evaluate intrusion
Support beta programs
Document product performance
installation requirements
troubleshooting steps
Assist with technical documentation
Gather feedback from field teams and customers to
Help validate product and service performance requirements for
Support product launches by assisting with testing
Assist with identifying required test equipment
Maintain awareness of relevant installation standards
How You'll Work.
Team & Collaboration
Product Team; Operations; Manufacturers; Service providers; Internal teams; External partners; Cross-functional collaboration
Communication Scope
Documentation; Training support; Internal communications
Full Job Description
CPI Security is hiring a Product Specialist – Security, Video, Fire and Access Control Solutions, based at our office in Charlotte, North Carolina, to support the evaluation, testing, documentation, and rollout of intrusion, video, fire, and access control solutions for CPI’s residential and commercial product portfolio. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. CPI has received many awards for excellence, including SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. What You’ll Do: In this role, you will work with the Product Team, Operations, manufacturers, and service providers to test, validate, and support security products and related technologies. This position is hands-on and operational, focused on ensuring CPI delivers reliable, high-quality solutions for both residential and commercial customers. You will assist with product testing, beta programs, field feedback, documentation, training support, and issue resolution for intrusion, video, fire, and access control solutions, including connected technologies such as IP networking, cloud-based platforms, SaaS tools, IoT devices, video analytics, and cybersecurity-related product requirements. Essential Functions Test and evaluate new and existing intrusion, video, fire, and access control products, features, hardware, software, and integrations. Support beta programs, product pilots, and field trials with internal teams, manufacturers, and service providers. Document product performance, installation requirements, troubleshooting steps, known issues, and recommended best practices. Assist with technical documentation, solution diagrams, training materials, SOPs, and support resources. Work with Operations, QA, Technical Support, Sales, and customers to troubleshoot a
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