SumUp
fintech
ProductSpecialistIntegration
“Product Specialist Integration at SumUp. Skills: integration-related support, ownership of integration-related support, scale early-stage products. Handle integration-related support requests (APIs, SDKs, plug-ins, cloud solutions). reproduce issues through structured testing”
What You'll Achieve.
make sure the feedback that matters actually reaches the people who can act on it; take ownership of integration-related support from day one; help us scale our early-stage products; grow into a more senior specialist over time; your work directly shapes how products improve
Industry & Context.
diagnose complex technical issues; drive to see problems through to resolution
What They're Looking For.
Must Have
hands-on experience with APIs and integration workflows, Comfortable troubleshooting across software, hardware, and peripheral integrations, Experience working with cross-functional tools such as CRM platforms, ticketing systems, or data dashboards, Ability to stay organised and deliver quality work even when processes are still being defined or priorities shift, A natural curiosity for how products work and a drive to see problems through to resolution
What You'll Do.
Handle integration-related support requests (APIs
reproduce issues through structured testing
Identify recurring patterns and document them clearly
escalating to the right team
Maintain and improve documentation
knowledge base articles
and escalation processes
Support the onboarding and technical rollout of early-stage products
upskilling our Customer Support teams
How You'll Work.
Team & Collaboration
acting as the critical link between the merchants using our products and the engineers and product managers building them; Act as a connector between merchant-facing teams and our Engineering and Product teams; work across teams
Communication Scope
explain findings clearly to both technical and non-technical audiences; translating real-world issues into actionable insights
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