Charles River Development
investment management
ProductSpecialist,CharlesRiverDevelopment,Officer
“Product Specialist, Charles River Development, Officer at Charles River Development. Skills: Application support, Investment management systems, SQL, Problem solving. Working in a team providing application support for the Charles River IMS via e-mail, telephone and WebEx.. Identifying client requirements, devising solutions, defining product enhancement requests and suggesting workarounds where applicable”
What You'll Achieve.
Ensure high levels of customer satisfaction
Industry & Context.
Handling complex and challenging application problems; Enjoys complex problem solving and investigation; Technical investigations; Functional investigations
What They're Looking For.
Must Have
University degree, Exposure to and knowledge of the investment industry from a buy-side perspective, Drive to progress personal knowledge, Experienced in dealing with users or clients from both a business and technical perspective, Ability to perform under pressure and prioritise tasks appropriately, Excellent communication skills - verbal and written, Self-motivated and able to demonstrate initiative, A desire to own issues to resolution, Enjoys complex problem solving and investigation, Experience with relational databases preferably Microsoft SQL Server or Oracle, Minimum of Beginner-level proficiency in SQL
Nice to Have
Preferably in Business/Financial/Economics discipline. Potentially Computer Science/Engineering., Knowledge of major players and trends are a bonus., Experience with Order Management Systems (OMS)., Previous application support experience within the Front Officeuy-side., Financial certification (CFA L1 or higher, IMC, Claritas Investment Certificate, CISI Investment Operations Certificate, …)., General understanding of financial services technologies including integration, development, and data management., Exposure to supporting SaaS delivery model., Fluency in a second European language., Intermediate to Advanced-level proficiency in SQL., Experience in the tackling complex application problems., Past exposure to any scripting or coding language e.g. Java, C#, Python, Perl, C++, VBA.
What You'll Do.
Working in a team providing application support for the Charles River IMS via e-mail
Identifying client requirements
defining product enhancement requests and suggesting workarounds where applicable
Continually deepening your product
business and industry knowledge
Making astute use of all available resources to progress investigations
Providing best practice guidance
and instructions to clients and colleagues.
Taking responsibility for both technical and functional investigations.
Proactive management of client cases to ensure high levels of customer satisfaction.
Managing client expectations.
Appropriately escalating significant issues to line manager.
Liaising with the product engineering team to detail software enhancement requests and document potential defects.
How You'll Work.
Team & Collaboration
Working in a team; Providing best practice guidance, solution design, and instructions to clients and colleagues.; Liaising with the product engineering team
Communication Scope
Excellent communication skills - verbal and written
Process & Methodology
Prioritise tasks appropriately, Proactive management of client cases, Managing client expectations
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