Solink
Technology
ProductSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Specialist at Solink. Skills: Product deployment, AI Agent configuration, Data insights. Lead deployment of AI & AI Agent platforms. Troubleshoot product deployment issues”
Industry & Context.
Solve problems; Troubleshoot issues; Identify root causes; Identify accuracy gaps
Undergo criminal records check, Eligible to work in Canada, Comply with security policies
What They're Looking For.
Must Have
Forward-deployed Product Specialist role, Understand customer's world deeply, Know Solink's product inside and out, Deploy Solink's AI-powered features, Build and configure custom agents, Support model fine-tuning, Gather datasets and feedback loops, Translate complex problems into practical solutions, Lead hands-on deployment of AI & AI Agent platforms, Troubleshoot and triage product deployment issues, Translate customer operational challenges into product configurations, Build, configure, and fine-tune custom AI agents, Validate agent performance against live customer scenarios, Configure and validate agent outputs, Identify, collect, and curate datasets, Collaborate with Engineering and Data teams, Develop feedback loops between AI features and model improvement, Structure and surface data for customers, Advise customers on emerging capabilities, Ground truth AI performance in customer environments, Act as a critical voice from the field, Background in SaaS deployment, Background in professional services, Background in technical onboarding, Be a Canadian Citizen
Nice to Have
Exposure to data labeling, Exposure to annotation workflows, Exposure to MLOps processes, Experience in retail operations, Experience in restaurant operations, Experience in multi-site enterprise operations
What You'll Do.
Lead deployment of AI & AI Agent platforms
Troubleshoot product deployment issues
Translate operational challenges into configurations
Build custom AI agents
Configure custom AI agents
Fine-tune custom AI agents
Validate agent performance
Configure agent outputs
Validate agent outputs
Maintain agent configurations
Collect datasets for AI training
Curate datasets for AI training
Develop feedback loops
Surface data for customers
Advise customers on capabilities
Ground truth AI performance
Identify accuracy gaps
Surface friction points
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Design; Partner with Customer Success; Partner with Sales; Partner with Engineering; Work with AI teams; Work with Product teams; Work with Data teams
Process & Methodology
Roadmap planning
Full Job Description
PRODUCT SPECIALIST Location: Ottawa, ON | Hybrid Department: Product Reports To: Chris Sisto, VP Product (Linkedin https://www.linkedin.com/in/chrissisto/) Type: Permanent | Full-Time ABOUT SOLINK At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! THE ROLE As a forward-deployed Product Specialist, you'll sit at the intersection of product, engineering, and customer success, helping bring Solink's platform to life in the real world. Think of this as a Forward Deployed role without the coding requirement: you're someone who understands the customer's world deeply, knows Solink's product inside and out, and has the curiosity and drive to solve problems at the edge of what our platform can do. You'll work directly with customers and internal teams to deploy Solink's AI-powered features, build and configure custom agents, support model fine-tuning, and gather the datasets and feedback loops that help our AI get smarter over time. This role is ideal for someone who is relentlessly curious, thrives in ambiguity, and finds energy in translating complex problems into practical solutio
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